Every Parcel Tracked, Every Customer Calm
Nowdesk helps courier companies deflect 80% of tracking enquiries via AI, reduce failed delivery attempts with proactive WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat notifications, and turn complaints into resolved cases — without growing your contact centre headcount.
Win Business Customers and Senders
Handle rate enquiries, account opening, and service comparison questions instantly — converting prospects before they call a competitor.
- Rate and transit time enquiry responses via WhatsApp 24/7
- Click-to-WhatsApp from Google Ads and social campaigns
- Corporate account and high-volume sender enquiry routing
- Service comparison flows (express vs. economy vs. same-day)
- Pickup scheduling and collection booking assistance
Reduce Failed Deliveries and Enquiry Volume
Proactive delivery notifications and real-time tracking via WhatsApp drastically reduce failed attempts and the wave of "where's my parcel?" calls that follows.
- Proactive out-for-delivery WhatsApp notifications
- Estimated delivery window alerts with driver ETA
- Missed delivery instructions and redelivery scheduling flows
- Safe place and neighbour delivery confirmation messages
- AI-powered tracking status responses 24/7
Resolve Complaints and Build Loyalty
Fast, empathetic complaint handling and proactive issue resolution turn frustrated senders and recipients into loyal repeat customers.
- Damage and loss claim intake flows via WhatsApp
- Complaint escalation routing to dedicated resolution team
- Proactive delay notification with revised ETA
- Post-delivery satisfaction survey and feedback collection
- Corporate account review and renewal campaigns
Built for Logistics & Delivery · Courier Companies
AI Tracking Enquiry Bot
Handle "where is my parcel?" queries automatically 24/7 — connecting to your tracking system API to deliver real-time shipment status without any agent involvement.
Proactive Delivery Notifications
Out-for-delivery alerts with estimated windows sent via WhatsApp reduce failed first-attempt deliveries by 47% — saving redelivery costs and reducing inbound complaint volume.
Redelivery Scheduling Flows
When a delivery is missed, automated flows immediately offer redelivery options, safe place instructions, or collection point alternatives — reducing the follow-up call volume dramatically.
Delay & Exception Alerts
Proactively notify senders and recipients of delays, customs holds, and exceptions before they call your contact centre — reducing inbound volume during disruption events.
Damage & Loss Claim Intake
Structured WhatsApp claim intake flows collect evidence, parcel details, and contact information automatically — reducing claim processing time and improving data quality.
B2B Sender Portal Notifications
Automated shipment status updates and bulk delivery reports sent to corporate sender accounts via WhatsApp — reducing account manager workload on routine reporting.
Multilingual Recipient Support
Serve recipients in Chinese, Japanese, Korean, Thai, and more via WhatsApp and WeChat — ensuring international shipments are received smoothly regardless of language.
Unified Operations Inbox
Manage all sender and recipient communications — tracking, claims, redelivery, and complaints — from one workspace across WhatsApp, LINE, WeChat, and web chat.
Delivery & CSAT Analytics
Track first-attempt delivery rates, complaint resolution times, and customer satisfaction scores by route, depot, and period to identify operational improvement opportunities.
Results That Speak for Themselves
"Tracking queries were 70% of our inbound call volume. Nowdesk's AI handles 80% of those automatically via WhatsApp — customers get instant status updates at any hour. Our contact centre now focuses on exceptions and complaints rather than reading tracking numbers back to callers."
"We started sending WhatsApp out-for-delivery notifications with a 2-hour estimated window. Recipients actually stay home or arrange a safe place. Our first-attempt success rate improved significantly — which compounds positively across redelivery cost, driver efficiency, and customer satisfaction."
"Our email complaint resolution averaged 4.5 days. Moving to WhatsApp case flows — where customers share photos of damage, we confirm claim details in-chat, and our team responds within hours — brought average resolution time under 1.5 days. Customer satisfaction scores improved immediately."
Built for the Volume and Urgency
of Courier Customer Care
Courier companies handle millions of shipments and the associated enquiries, exceptions, and complaints. Nowdesk gives you the infrastructure to automate the routine while escalating the complex — at any volume, across any channel.
- Real-Time Tracking Integration Connect to your tracking API so AI delivers instant, accurate shipment status to any customer via WhatsApp — 24/7 without agent involvement.
- Failed Delivery Cost Reduction Proactive WhatsApp delivery alerts reduce first-attempt failure rates — directly reducing redelivery cost, driver idle time, and the complaint volume that follows.
- Cross-Border Recipient Coverage Serve international recipients in their language via WeChat, LINE, and WhatsApp — ensuring cross-border shipments are received smoothly without language barriers.
- Depot-Level Performance Analytics Track delivery success rates, complaint volumes, and resolution times by depot and route — identifying operational issues before they compound.
Common Questions
Yes. Nowdesk integrates with courier tracking and TMS platforms via API. When a customer sends a tracking number via WhatsApp, the AI queries your tracking system in real time and returns the current status, location, and estimated delivery date automatically — without any agent involvement.
When a shipment is assigned to a driver for delivery, your TMS triggers a WhatsApp notification to the recipient with an estimated delivery window. A second message can be sent as the driver approaches the delivery address. If delivery is attempted but fails, an automated follow-up immediately offers redelivery scheduling or collection point options — all without agent involvement.
Yes. Nowdesk supports both B2C and B2B communication from a single inbox. B2C flows handle tracking queries and redelivery for individual recipients. B2B flows manage account-level shipment reporting, bulk status updates, and account manager communications for corporate clients — all from the same unified workspace with appropriate segmentation.
Nowdesk's claim intake flow guides customers through submitting a damage or loss claim via WhatsApp — collecting tracking number, description of damage, photos, and contact details in a structured conversation. Completed claims are routed to your claims team with all information pre-collected, significantly reducing processing time and back-and-forth communication.
Yes. Nowdesk is built on enterprise-grade infrastructure capable of handling millions of messages per month. High-volume courier operations can send proactive delivery notifications at scale via WhatsApp Business API — which supports broadcast to opted-in recipients with full delivery reporting and throughput that scales with your shipment volume.
Nowdesk supports automatic language detection and AI responses in Mandarin, Cantonese, Japanese, Korean, Thai, Vietnamese, English, and more. For cross-border shipments where the recipient speaks a different language from your operations team, AI handles the recipient-side communication in their language — ensuring smooth delivery without requiring multilingual agent staff.