Every Passenger Supported, Every Flight
Nowdesk helps airlines automate booking support, deliver real-time flight updates, and manage disruption communications at scale — across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — so your team focuses on the passengers who need them most.
Convert Fare Enquiries into Bookings
Capture travellers at the research stage and guide them to purchase with instant, personalised responses.
- Fare enquiry and route availability responses via WhatsApp
- Flight deal broadcasts to opted-in loyalty programme members
- Click-to-WhatsApp from social media and search ad campaigns
- Group and corporate booking enquiry routing
- Loyalty programme sign-up and points balance flows
Maximise Revenue Per Passenger
Increase ancillary revenue and ensure every passenger is fully prepared for their journey before they arrive at the airport.
- Seat upgrade and extra legroom offers sent via WhatsApp pre-flight
- Baggage add-on upsell at optimal timing windows
- Meal preference and special assistance collection flows
- Check-in reminder with mobile boarding pass delivery
- Travel insurance and lounge access upsell flows
Turn Disruptions into Loyalty Moments
Proactive communication during delays and cancellations transforms the most stressful passenger experiences into trust-building interactions.
- Real-time flight status and gate change alerts via WhatsApp
- Delay and cancellation rebooking assistance flows
- Compensation claim guidance and status tracking in-chat
- Post-flight satisfaction surveys and feedback collection
- Loyalty tier upgrade notifications and bonus miles campaigns
Built for Travel & Hospitality · Airlines
Flight Status Alert Delivery
Send automated gate changes, delay notifications, and cancellation alerts to affected passengers via WhatsApp the moment information is confirmed.
Check-In & Boarding Reminders
Proactive check-in reminders with direct links to online check-in, plus mobile boarding pass delivery via chat for a smoother airport experience.
Ancillary Upsell Flows
Seat upgrades, extra baggage, lounge access, and meal selections offered at the optimal pre-flight timing window via personalised WhatsApp messages.
Rebooking Assistance Bot
Guide disrupted passengers through rebooking options automatically, reducing queue pressure on airport staff during irregular operations.
Compensation Claim Management
Automate EC261 and other compensation claim intake, status updates, and resolution communication — reducing manual processing time significantly.
Loyalty Programme Engagement
Broadcast points balance updates, tier upgrade notifications, and exclusive member offers to frequent flyers via their preferred messaging channel.
AI FAQ Deflection
Handle high volumes of baggage policy, check-in, visa, and booking queries automatically — 24/7 across all time zones without agent involvement.
Omnichannel Passenger Inbox
Unify WhatsApp, LINE, Messenger, WeChat, and web chat into one workspace so your customer care team handles all passenger communications in one place.
Passenger Experience Analytics
Track satisfaction scores, disruption response times, and ancillary conversion rates to continuously improve your passenger communication strategy.
Results That Speak for Themselves
"Nowdesk deflects 72% of our inbound passenger queries via AI — baggage queries, check-in issues, seat changes. Our contact centre handles the complex cases while AI handles the volume, even during peak travel seasons."
"Our seat upgrade conversion rate quadrupled when we moved from email to WhatsApp. Passengers open and act on the message within minutes of receiving it — email just can't compete for time-sensitive pre-flight offers."
"During our last major disruption, proactive WhatsApp notifications reached affected passengers before they joined the phone queue. Complaint escalations dropped by 58% compared to our previous disruption handling approach."
Built for the Scale and Urgency
of Airline Customer Care
Airlines handle millions of passengers across dozens of time zones simultaneously. Nowdesk gives your team the infrastructure to deliver fast, personalised support at any volume — especially when it matters most.
- Disruption-Ready Infrastructure Instantly broadcast real-time updates to thousands of affected passengers during delays and cancellations — before they reach the phone queue.
- Ancillary Revenue Engine Timed seat upgrade, baggage, and meal offers via WhatsApp convert at significantly higher rates than email at a fraction of the cost.
- Global Channel Coverage Reach passengers across WhatsApp, LINE, WeChat, KakaoTalk, and Messenger — whichever channel dominates in each market you serve.
- Passenger Experience Analytics Real-time dashboards track satisfaction scores, AI deflection rates, and disruption response times to help you continuously improve.
Common Questions
Nowdesk integrates with passenger service systems, reservation platforms, and flight data feeds via REST API and webhooks. This enables real-time personalisation of flight status alerts, booking details, and passenger-specific offers without manual data entry.
Yes. Nowdesk's infrastructure scales elastically to handle tens of thousands of simultaneous passenger conversations. Outbound broadcast notifications reach all affected passengers within seconds of trigger, and AI deflects the inbound response volume automatically.
Upsell flows are triggered based on booking data — typically 48–72 hours before departure for seat upgrades, and 24 hours before for meals and lounge access. Timing, offer content, and eligibility rules are fully configurable. Personalised offers are sent via WhatsApp with a direct booking link.
Yes. Compensation claim intake, eligibility assessment, document collection, and status update flows can be fully automated. Passengers receive guidance through the process in-chat, with complex cases escalated to your customer relations team with full context.
Nowdesk supports WhatsApp, LINE, WeChat, KakaoTalk, Facebook Messenger, Telegram, and web chat — covering the dominant messaging platforms across Asia-Pacific, Europe, and the Americas from a single unified inbox.
Yes. Nowdesk supports automatic language detection and AI-assisted multilingual conversations in dozens of languages. Route-based language routing and agent assignment can be configured to match your network's linguistic requirements.