Connect Nowdesk to 6,000+ Apps via Zapier
Use Zapier to automate workflows between Nowdesk and your favourite tools — no code required. Turn every new conversation into a CRM record, Slack notification, or email follow-up automatically.
Automate Everything That Happens After the Chat
Every resolved conversation generates data — a contact, a support ticket, a qualified lead. Zapier connects Nowdesk to your CRM, helpdesk, email platform, and internal tools so data flows automatically without any manual copy-pasting from your team.
Built for Integration Guide
New Conversation → CRM Contact
Every time a new conversation starts in Nowdesk, Zapier automatically creates or updates a contact in HubSpot, Salesforce, or your CRM of choice.
Missed Chat → Follow-up Email
When a visitor leaves without a reply, Zapier triggers a follow-up email via Mailchimp, Gmail, or ActiveCampaign to re-engage the lead.
New Conversation → Slack Alert
Notify your team in a Slack channel the moment a high-priority chat comes in, so no conversation is missed during busy periods.
Resolved Chat → Support Ticket
When a conversation is marked resolved, automatically create a ticket in Zendesk or Freshdesk to keep support history in sync across platforms.
New Lead → Google Sheets
Every new lead captured via offline form or AI chatbot is automatically appended to a Google Sheet for easy tracking by the sales team.
Booking Request → Calendly
When a visitor requests a demo or meeting in chat, Zapier automatically sends a Calendly booking link or creates a calendar event.
How to Connect Nowdesk with Zapier
Enable Zapier in Nowdesk
Log in to your Nowdesk dashboard and go to Settings → Miscellaneous → Zapier. Copy your Zapier API Key — you will paste this into Zapier in the next steps. Keep this key safe; anyone with it can connect external services to your account.
Log In to Zapier and Create a New Zap
Go to zapier.com and log in (or create a free account). Click Create Zap to start building your first automation. A Zap has two parts: a Trigger (the event that starts it) and an Action (what happens next).
Set Nowdesk as the Trigger
In the trigger step, search for Nowdesk and select it. Enter the API key from Step 1 to connect your account. Choose a trigger event: New Conversation, New Message, Conversation Resolved, or New Lead. Click Test Trigger to confirm Zapier can read your data.
Set Up the Action App
In the action step, search for the app you want to send data to — HubSpot, Mailchimp, Slack, or Google Sheets. Connect your account, choose an action event, and map Nowdesk fields (visitor name, email, message) to the destination fields.
Test and Activate the Zap
Click Test & Continue to run a live test. Zapier sends real data from Nowdesk to your chosen app so you can confirm everything arrives correctly. Once confirmed, click Publish Zap — your automation is now live.
Create More Zaps
Create as many Zaps as you need — one for Slack alerts, one for CRM contacts, one for logging leads to a spreadsheet. The Zapier free plan allows up to 5 Zaps and 100 tasks per month; paid plans unlock multi-step Zaps and higher task limits.
Common Questions
No. Zapier is a no-code tool. You connect apps, choose triggers and actions, and map fields using a point-and-click interface. No developer involvement is required.
On Zapier's free plan, Zaps check for new data every 15 minutes. Paid plans offer faster polling (down to 1 minute) or near-instant triggers via webhooks for time-sensitive workflows.
Yes. Zapier's Filter step (available on paid plans) lets you add conditions such as "only run if the visitor's email contains a specific domain" or "only run if the conversation tag is 'VIP'".
No. The Zapier API Key is a separate token found in Settings → Miscellaneous → Zapier. It grants Zapier read access to conversation events without exposing your account credentials.
Yes — when Nowdesk is used as the Action rather than the Trigger. For example, you can create a new Nowdesk conversation or send a message automatically when a form submission arrives from Typeform or a deal is won in your CRM.
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