Turn every donor enquiry into a lasting gift
Nowdesk gives charities across Southeast and East Asia a single AI-powered inbox for WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — so no supporter slips through the cracks and recurring giving grows on autopilot.
Reach
Find and engage donors, volunteers, and beneficiaries at scale across every channel they already use.
- Broadcast campaign appeals via WhatsApp and LINE to segmented supporter lists
- AI chatbot answers "how do I donate?" questions 24/7 in Bahasa, Thai, Chinese, and English
- QR-code-triggered chat widgets on posters and donation tins bring offline supporters online
- Volunteer recruitment flows capture interest and collect availability automatically
- Proactive outreach sequences re-engage lapsed supporters after campaign periods
Activate
Convert warm supporters into first-time donors, set up recurring giving, and onboard volunteers seamlessly.
- Guided donation flows walk supporters through giving options in their native language
- AI suggests monthly giving amounts based on initial enquiry context and supporter profile
- Recurring gift sign-up forms delivered in-chat, removing friction from the decision
- Volunteer onboarding checklist sent automatically after sign-up confirmation
- Smart handoff to a human fundraiser for high-value or complex donor conversations
Sustain
Steward donors, report impact, and protect recurring gift revenue to keep supporters engaged for the long term.
- Personalised impact messages sent to recurring donors with programme updates and stories
- Automated gift-lapse alerts prompt timely outreach before a donor cancels
- Annual impact reports delivered via WhatsApp with photo and video attachments
- Birthday and anniversary messages build emotional connection at zero marginal cost
- Donor satisfaction surveys closed-loop feedback to improve programmes and communications
Built for Non-Profit & NGOs · Charities
Omnichannel Donor Inbox
Unify WhatsApp, LINE, WeChat, Facebook Messenger, and web chat into one shared inbox so your team never misses a supporter message.
AI Donation Assistant
Answers FAQs about your programmes, tax receipts, and payment methods instantly — in multiple languages — so staff focus on relationship-building.
Recurring Gift Flows
Guided in-chat journeys convert one-off donors into monthly givers, with automatic confirmation messages and payment reminders built in.
Campaign Broadcast
Send segmented WhatsApp and LINE broadcasts for appeal launches, matching campaigns, and end-of-year fundraising pushes to thousands of supporters at once.
Multilingual AI
Respond fluently in Simplified Chinese, Traditional Chinese, Bahasa Indonesia, Thai, Vietnamese, Tagalog, and English without hiring additional staff.
Donor Analytics Dashboard
Track enquiry-to-donation conversion, average gift size, channel attribution, and recurring donor retention — all in real time.
Beneficiary Data Privacy
PDPA and GDPR-aligned data handling with role-based access controls ensures sensitive beneficiary information stays protected at all times.
Volunteer Management Chat
Collect volunteer applications, send shift reminders, and broadcast urgent call-outs via the same messaging channels volunteers already use daily.
No-Code Automation Builder
Build donation follow-up sequences, impact update schedules, and lapse-prevention campaigns with a drag-and-drop editor — no developer required.
Results That Speak for Themselves
"We used to lose supporters in the gap between their first message and the donation page. Nowdesk's guided flow holds their hand all the way through — and it works in Bahasa so nobody feels excluded."
"Our donors wanted to feel connected to the people they were helping. Sending WhatsApp updates with actual photos from our distribution days changed everything — monthly gifts tripled."
"With a tiny comms team and a massive disaster response, we couldn't manually follow up every enquiry. Nowdesk's AI handled the volume and our cost-per-donor dropped dramatically."
Built for charities that do more with less
Most enterprise chat platforms are priced for corporations with large IT budgets. Nowdesk was designed with NGO realities in mind — affordable, easy to deploy without a developer, and compliant with Asian data protection laws.
From Kuala Lumpur to Manila, your donors are already on WhatsApp. Nowdesk meets them there, in their language, at any hour.
- NGO-Friendly Pricing Transparent, affordable plans with NGO discounts — no per-seat surprises, no enterprise contracts required.
- Multilingual Reach AI responds in 8+ Asian languages, ensuring no donor or beneficiary is excluded by a language barrier.
- Beneficiary Data Protection PDPA, GDPR, and PIPL-aligned infrastructure with end-to-end encryption for all sensitive beneficiary conversations.
- WhatsApp-First Accessibility Reach supporters who don't use email or visit websites — WhatsApp penetration across Southeast Asia exceeds 80%.
Common Questions
Yes. Registered non-profit organisations receive preferential pricing on all plans. Contact our sales team with your charity registration number and we'll provide a tailored quote that fits your budget and operational scale.
Absolutely. Nowdesk supports WhatsApp Business API broadcast messaging to opted-in supporters. You can segment your list by giving history, language, or location and schedule appeals in advance — including matching campaign windows and year-end pushes.
All conversations are encrypted at rest and in transit. Role-based access controls ensure only authorised staff can view beneficiary conversations. We are compliant with PDPA (Thailand, Singapore, Malaysia), GDPR, and the Philippines Data Privacy Act. Sensitive data is never used to train shared AI models.
Nowdesk's AI natively supports Simplified Chinese, Traditional Chinese, Bahasa Indonesia, Bahasa Malaysia, Thai, Vietnamese, Tagalog, and English. Additional languages are available on request. Language detection is automatic — the AI responds in whichever language the supporter uses.
Yes. Nowdesk integrates via API and Zapier with major CRM platforms including Salesforce, HubSpot, and Zoho, as well as donation processing tools like Stripe, PayMongo, and GiveAsia. Donor records are automatically updated when a new gift is pledged in chat.
Most charities are live within 5–7 business days. Our onboarding team helps configure your AI knowledge base, donation flows, and WhatsApp Business API verification. No developer is required — the entire setup is managed through our no-code admin panel.
Ready to grow your donor community?
Join charities across Asia using Nowdesk to reach more supporters, convert more donors, and sustain recurring giving — at a fraction of traditional fundraising costs.