Every Load Visible, Every Shipper Loyal
Shippers flood dispatchers with "Where's my truck?" calls the moment a load goes quiet. Nowdesk automates load status updates, exception alerts, and POD confirmations — so your team focuses on moving freight, not fielding phone calls.
Win More Shipper Clients
Convert rate enquiries into contracts with instant, accurate responses on lanes, capacity, transit times, and service levels.
- Instant lane availability and rate quote responses
- Automated capacity and equipment explainers
- WeChat for Chinese manufacturing & trade shippers
- Lead qualification and sales rep booking
Automate Load Comms & Exception Handling
Keep every shipper informed from pickup to delivery, and resolve exceptions before they become escalations.
- Pickup confirmed, in-transit, and ETA notifications
- Proactive delay and exception alerts with context
- Automated POD delivery via chat on proof of delivery
- AI answers for load status, driver ETA, and invoice queries
Turn Shippers into Long-Term Partners
Shippers who receive proactive updates and fast exception resolution renew contracts, increase volume, and refer new business.
- Post-delivery summaries and on-time performance reports
- NPS surveys after each load or monthly
- Proactive rate renewal and capacity pre-booking offers
- Dedicated account comms via preferred channel
Built for 📦 Logistics & Delivery · Trucking Companies
AI Load Status Bot
Answers "Where is my truck?" instantly by integrating with your TMS. Shippers get real-time location, ETA, and status without calling dispatch.
Pickup & Delivery Notifications
Automatic messages when a load is picked up, crosses a checkpoint, is out for delivery, and when POD is confirmed — keeping shippers informed at every milestone.
Proactive Exception Alerts
When a load is delayed, a breakdown occurs, or a delivery attempt fails, shippers are notified immediately with the reason and revised ETA — before they call to ask.
Automated POD Delivery
Proof of delivery documents are automatically sent to shippers via WhatsApp or email the moment drivers confirm delivery — cutting days off invoice-to-payment cycles.
WeChat for Manufacturing Clients
Reach Chinese manufacturers, factories, and trading companies on WeChat — the channel they already use for business communication.
Multi-Shipper Management
Manage communications for dozens of shipper accounts from a single inbox. Each client sees only their loads; your team sees all clients with full context.
Shipper SLA Reporting
Automated on-time performance summaries delivered to shippers daily, weekly, or monthly — demonstrating service quality and building trust proactively.
Multilingual Dispatch Comms
English, Mandarin, Cantonese, and more. Serve cross-border and international shipper clients without language barriers slowing down operations.
Unified Inbox & Analytics
Every shipper interaction across all channels in one inbox. Track response times, exception rates, POD turnaround, and which lanes generate the most support volume.
Results That Speak for Themselves
"Our dispatchers used to spend 2 hours a day answering 'Where's my truck?' calls. Nowdesk automated those updates entirely. Now they focus on booking loads and solving real problems."
"POD used to take 1–3 days to reach shippers by email. Now it's delivered to their WhatsApp within minutes of driver confirmation. Our invoice payment cycle dropped by 4 days on average."
"When we have a breakdown or delay, our shippers used to find out by calling us. Now they get a proactive WhatsApp before they even notice. That's completely changed our client relationships."
Built for Cross-Border Freight Routes
Common Questions
Yes. Nowdesk connects via API or webhook to major TMS and fleet tracking platforms so load status, driver location, and POD events can trigger automatic notifications to shippers — no manual updates from dispatchers required.
Absolutely. Nowdesk supports multiple communication flows — FTL clients typically get load-level updates, while LTL clients can receive consolidated shipment summaries. Notification templates are fully configurable per service type and shipper preference.
When your TMS or driver app registers a delay, breakdown, or failed delivery, Nowdesk detects the event and immediately sends a structured message to the shipper with the exception reason, estimated resolution time, and next steps — before they call dispatch.
When a driver marks a delivery as complete and captures a POD signature or photo in your fleet app, Nowdesk automatically sends the POD document to the shipper via their preferred channel (WhatsApp, email, or web chat). This typically happens within minutes of delivery confirmation.
Yes. Nowdesk is built for multi-client carrier operations. Each shipper has isolated conversation threads; your dispatch and account management teams see all clients in a unified inbox with shipper-specific context and load history surfaced automatically.
Yes. Nowdesk has native WeChat integration for communicating with China-side contacts and supports Mandarin and Cantonese. For cross-border routes between Greater China, Hong Kong, and Southeast Asia, you can run separate channel strategies for domestic and international shipper contacts from the same platform.