Instant Support for a 24/7 Market
Nowdesk helps crypto exchanges handle onboarding surges, security alerts, and trading queries around the clock — so no user gets stuck when markets are moving.
Onboard Users at Market Speed
Capture interest during bull runs and convert registrations into verified, funded accounts with zero friction.
- Account registration flows via WhatsApp and Telegram
- KYC document collection and verification status updates
- Referral and airdrop campaign management at scale
- Exchange listing announcement broadcasts to subscribers
- Educational content delivery for crypto beginners
Turn Signups into Active Traders
Guide users from their first deposit to first trade with clear, reassuring messaging at every step.
- Wallet setup guidance and first deposit confirmation flows
- Trading pair explanation bots for new users
- Fee structure and spread queries answered instantly
- Staking and yield product onboarding journeys
- Leverage and margin query responses with risk disclosures
Keep Users Engaged Around the Clock
Proactive alerts and personalised insights keep traders active and loyal even in bear markets.
- Price alert delivery via WhatsApp and Telegram
- Withdrawal security confirmations and 2FA prompts
- Portfolio summary notifications on demand
- New token listing alerts to relevant user segments
- Reactivation campaigns for inactive users with personalised incentives
Built for Financial Services · Crypto Exchanges
KYC & Onboarding Automation
Collect identity documents, guide users through verification steps, and send status updates automatically — reducing onboarding drop-off.
Security Alert Delivery
Send instant withdrawal confirmations, login notifications, and suspicious activity alerts to users via their preferred messaging channel.
Price Alert Notifications
Let users set price thresholds and receive automated alerts via WhatsApp or Telegram the moment their target is hit.
Wallet Setup Guidance
Step-by-step wallet creation and funding flows help new users complete their first deposit with confidence.
Trading Query AI
Instantly answer questions about trading pairs, fees, order types, and platform features so users never need to leave the chat.
Referral Programme Flows
Automate referral tracking, reward notifications, and airdrop campaign communications to drive cost-effective user acquisition.
Omnichannel Support Inbox
Unify WhatsApp, Telegram, LINE, and web chat into a single workspace so your support team never misses a message.
Compliance Messaging
Built-in audit trails, consent management, and data handling controls keep every customer interaction compliant with financial regulations.
Reactivation Campaigns
Identify dormant users and send personalised re-engagement messages with incentives timed to market movements.
Results That Speak for Themselves
"During our last token launch we handled 120,000 inbound messages in 48 hours. Nowdesk's AI resolved 88% automatically — without it, our support team would have been completely overwhelmed."
"Our activation rate quadrupled after we deployed the onboarding bot. New users who receive step-by-step guidance make their first deposit within 24 hours at four times the rate of those who don't."
"Users who opt in to price alerts via WhatsApp are three times more likely to still be trading 90 days later. Nowdesk turned a simple notification into our best retention tool."
Built for the Security Demands of Crypto Operations
Crypto users expect instant responses, ironclad security communications, and proactive alerts. Nowdesk gives your exchange the infrastructure to deliver all three at scale.
- Security-First Messaging Every interaction is logged with full audit trails. Consent, data handling, and communication records meet financial regulatory requirements.
- Market-Speed Response Times AI handles the first response in under 90 seconds — critical when users are making time-sensitive trading decisions.
- Surge-Ready Infrastructure Handle 100,000+ messages per day during token launches and market volatility without degradation in response quality.
- Global Channel Coverage Reach users across WhatsApp, Telegram, LINE, KakaoTalk, and more — wherever your global community prefers to communicate.
Common Questions
Yes. Nowdesk maintains full conversation audit trails, consent records, and data handling controls. Our messaging infrastructure is designed to meet the requirements of financial regulators across multiple jurisdictions. We work with your compliance team to configure the platform appropriately.
Absolutely. Our infrastructure scales elastically to handle tens of thousands of simultaneous conversations. AI deflection ensures the majority of queries are resolved without human intervention, protecting your team during the highest-volume events.
Users are guided through the KYC process via a conversational flow in WhatsApp or your chosen channel. They submit documents directly in the chat, receive status updates automatically, and are notified when verification is complete — reducing drop-off compared to web-only KYC portals.
Yes. Nowdesk offers REST API and webhook integrations that connect to your user database, trading engine, and KYC provider. This allows the AI to personalise responses with real-time account data such as balance, verification status, and trade history.
Yes. Telegram is a supported channel alongside WhatsApp, LINE, KakaoTalk, and web chat. You can manage all channels from a single unified inbox and run campaigns to Telegram subscribers.
Nowdesk supports AI-assisted multilingual conversations, automatic language detection, and routing to agents by language. You can serve users in English, Mandarin, Japanese, Korean, Vietnamese, and many other languages from one platform.