Every Guest Delighted, Every Stay
Nowdesk helps hotels and resorts drive direct bookings, automate pre-arrival communication, and deliver personalised in-stay experiences — across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — so your team focuses on creating memorable moments.
Drive Direct Bookings Over OTAs
Capture travellers at the research stage and convert them into direct bookings — saving on OTA commission while building a direct guest relationship.
- Availability and rate enquiry responses via WhatsApp and web chat
- Click-to-WhatsApp from social media and Google Business Profile
- Package and promotion broadcasts to opted-in past guests
- Group, wedding, and event enquiry routing to sales team
- Loyalty programme sign-up and member rate access flows
Maximise Revenue Per Stay
Increase ancillary revenue through personalised pre-arrival offers and in-stay upsells delivered at the right moment via the guest's preferred channel.
- Room upgrade and suite offers sent via WhatsApp pre-arrival
- Spa, dining, and experience reservation prompts before check-in
- Early check-in and late check-out upsell flows
- Airport transfer and activity booking assistance in-chat
- In-stay concierge requests handled via WhatsApp 24/7
Turn Guests into Loyal Advocates
Post-stay engagement programmes keep your hotel top of mind and turn first-time visitors into repeat bookers and vocal promoters.
- Post-stay satisfaction surveys and review request flows
- Loyalty points balance updates and tier upgrade notifications
- Personalised return visit offers based on stay history
- Birthday and anniversary special offer broadcasts
- Win-back campaigns for lapsed guests via WhatsApp
Built for Travel & Hospitality · Hotels & Resorts
Pre-Arrival Guest Journey
Automated pre-arrival messages collect preferences, offer upgrades, and share property information — ensuring guests arrive informed and excited before they step through the door.
In-Stay Concierge Bot
Handle housekeeping requests, dining reservations, activity bookings, and room service orders via WhatsApp — reducing front desk call volume while improving response speed.
Room Upgrade & Upsell Flows
Personalised upgrade and ancillary offers sent at optimal pre-arrival timing windows convert at significantly higher rates than email campaigns alone.
Direct Booking Conversion
Chat-assisted booking flows on your website and WhatsApp turn availability enquiries into confirmed reservations without the OTA commission cost.
Review Generation Campaigns
Post-stay survey and review request flows sent via WhatsApp capture guest feedback and prompt satisfied guests to leave reviews on TripAdvisor and Google.
Multilingual Guest Support
Serve international guests in their native language across WhatsApp, LINE, WeChat, and web chat — without requiring multilingual staff on every shift.
AI FAQ Deflection
Handle check-in times, parking, pet policies, Wi-Fi passwords, and local recommendations automatically — 24/7 without front desk involvement.
Unified Guest Inbox
Unify WhatsApp, LINE, WeChat, Messenger, and web chat into one workspace so your team handles all guest communications without switching between platforms.
Loyalty & Return Guest Campaigns
Automated loyalty communications, return visit offers, and birthday campaigns keep your hotel top of mind and drive repeat direct bookings year-round.
Results That Speak for Themselves
"Our front desk team used to spend 60% of their time answering routine questions. Nowdesk's AI handles check-in times, parking, Wi-Fi, and amenity enquiries automatically — freeing staff to focus on the guests in front of them."
"We moved our upgrade offers from email to WhatsApp 48 hours before arrival. Open rates went from 22% to 94% and conversion tripled. The timing and channel make all the difference for high-intent pre-arrival guests."
"Adding a WhatsApp booking flow to our Google Business Profile and social ads increased direct enquiries by 40%. We converted 22% more of those into direct bookings — saving significant commission costs compared to the same period last year."
Built for the Personal Touch
of Hospitality at Scale
Hotels run on relationships. Nowdesk gives your team the infrastructure to deliver personalised, timely communication with every guest — from initial enquiry to post-stay follow-up — without adding headcount.
- WhatsApp-First Guest Communication Guests prefer messaging over calling. Nowdesk makes WhatsApp the primary channel for enquiries, requests, and upsells — naturally fitting guest behaviour.
- OTA Commission Reduction Chat-assisted direct booking flows convert enquiries into reservations without the 15–25% OTA commission, improving margins on every booking.
- International Guest Coverage Serve guests from China, Japan, Korea, and across Southeast Asia in their native language via WeChat, LINE, and KakaoTalk from one unified inbox.
- Revenue Per Guest Analytics Track upgrade conversion rates, ancillary revenue per stay, and repeat booking rates to continuously optimise your guest communication strategy.
Common Questions
Nowdesk connects with major PMS platforms including Opera, Mews, Cloudbeds, and more via API and webhooks. This enables guest data to inform personalised messaging — such as sending upgrade offers only to guests booked in standard rooms, or triggering check-in reminders based on arrival dates.
Yes. Nowdesk's in-stay concierge flows handle housekeeping requests, dining reservations, room service orders, wake-up call requests, and maintenance issues via WhatsApp. Requests are routed to the appropriate department and guests receive status updates — all without calling the front desk.
Nowdesk adds a WhatsApp or web chat entry point for enquiries and routes availability requests to your team or a booking bot. The bot can check live availability via API integration and guide guests through the booking process, completing the reservation directly or handing over to your booking engine — reducing friction and increasing conversion.
Absolutely. Nowdesk supports WeChat, LINE, KakaoTalk, Messenger, and 9+ other channels from a single inbox. This is particularly valuable for hotels serving guests from China (WeChat), Japan and Thailand (LINE), and Korea (KakaoTalk) — you can serve each market via their preferred app without separate tools.
Nowdesk triggers automated post-stay survey messages via WhatsApp, typically sent 24–48 hours after check-out. Satisfied guests are prompted to share their experience on TripAdvisor or Google. Guests with issues are routed to a manager for resolution before they reach public review platforms — protecting your online reputation.
Nowdesk is used by properties of all sizes — from single-property boutique hotels to international resort brands with hundreds of locations. Small properties benefit from AI deflection that effectively adds 24/7 front desk capacity without hiring additional staff. Larger groups benefit from centralised team inboxes and multi-property analytics dashboards.