Integration Support That Never Sleeps
Nowdesk helps payment gateway providers deliver developer support, merchant onboarding, and transaction dispute resolution — at the speed and scale your merchants demand.
Sign Up and Qualify Merchants Faster
Reduce merchant acquisition friction with guided digital onboarding and proactive partner outreach.
- Merchant sign-up flows with document collection via chat
- Integration documentation and getting-started guides delivered instantly
- Developer onboarding bots for API key setup guidance
- Partner referral programme management and tracking
- Payment solution comparison content for enterprise prospects
Get Merchants Live Without Friction
Technical support bots and integration assistance ensure merchants go live faster with fewer escalations.
- API key setup guidance and troubleshooting via WhatsApp
- Integration testing support with step-by-step debugging flows
- Payment method enablement and configuration assistance
- Compliance documentation collection and verification
- Sandbox environment guidance for developer testing
Keep Merchants Processing and Growing
Proactive communications and fast dispute resolution build the trust that keeps merchants loyal.
- Transaction alert and settlement notification delivery
- Chargeback dispute management flows with guided responses
- Settlement report delivery via WhatsApp or email
- Uptime incident communications and resolution updates
- Merchant success check-ins to identify upsell opportunities
Built for Financial Services · Payment Gateways
Merchant Onboarding Bot
Guide merchants through account setup, document submission, and compliance checks automatically — reducing time-to-live from days to hours.
API Integration Support
Conversational developer support bot answers integration questions, troubleshoots errors, and links to relevant documentation 24/7.
Transaction Alert Delivery
Send real-time payment success, failure, and settlement notifications to merchants via WhatsApp or their chosen channel.
Dispute Management Flows
Guide merchants through chargeback response processes with templated evidence collection and submission tracking.
Developer Documentation Bot
Instant answers to API, SDK, and webhook questions reduce developer friction and ticket volume from your integration support queue.
Settlement Notifications
Automated settlement summary delivery keeps merchants informed about fund movements without needing to log into the dashboard.
Omnichannel Support Inbox
Unify WhatsApp, Messenger, web chat, and email into one workspace so your merchant support team works efficiently across all channels.
Incident Communication
Broadcast downtime and degradation notifications to affected merchants instantly, with real-time resolution status updates.
Compliance Messaging
Full audit trails, consent management, and PCI-DSS-aware communication controls keep every merchant interaction compliant.
Results That Speak for Themselves
"Three quarters of our merchant support tickets are now handled by AI — integration questions, transaction queries, settlement enquiries. Our team focuses on complex technical escalations and key account management."
"Our average merchant onboarding time dropped from four days to one after we automated document collection and compliance checks via WhatsApp. Merchants go live faster and our operations team handles four times the volume."
"Chargeback response times fell by 60% after we deployed Nowdesk's dispute management flows. Merchants receive guided prompts to gather evidence immediately, and our team reviews submissions rather than chasing documents."
Built for Developer-Centric, High-Volume Payment Operations
Merchants expect instant answers to integration questions and real-time visibility on transactions. Nowdesk gives your support team the tools to deliver both — at any scale.
- Developer-Ready Support Bot AI trained on your API documentation answers integration questions instantly, reducing developer ticket volume by up to 75%.
- Real-Time Transaction Visibility Proactive settlement and alert notifications keep merchants informed without needing to log into the dashboard.
- Compliance by Design Full audit trails and PCI-DSS-aware communication controls ensure every merchant interaction meets regulatory standards.
- Global Channel Coverage Reach merchants across WhatsApp, Messenger, LINE, web chat, and email — wherever they prefer to communicate.
Common Questions
Yes. You can upload your API documentation, integration guides, error code references, and SDK documentation to train the AI. It will answer developer questions accurately and link to the relevant sections of your documentation automatically.
Nowdesk guides new merchants through account setup via a conversational flow in WhatsApp or web chat. The bot collects business documents, KYC information, and compliance data, then passes it to your internal systems via API. Merchants receive automatic status updates at each stage.
Yes. Via REST API and webhook integrations, Nowdesk can pull real-time transaction status, settlement data, and merchant account information from your platform during conversations — enabling personalised, data-rich responses without manual lookup.
You can build dispute response flows in Nowdesk that trigger automatically when a chargeback is received. The bot guides the merchant through evidence collection, documents are submitted via chat, and your risk team reviews submissions in the inbox rather than chasing merchants individually.
Yes. When a payment processing incident occurs, you can broadcast notifications to all affected merchants instantly via WhatsApp or their preferred channel. Follow-up resolution updates are sent automatically as the incident progresses.
Absolutely. Nowdesk supports multi-region deployments with language-based routing, regional compliance configurations, and separate inboxes for different merchant segments or geographies — all managed from a single global platform.