More Bookings, Fewer Abandoned Carts
Nowdesk helps online travel agencies reduce booking abandonment, automate post-booking support, and handle cancellations at scale — across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — so your team closes more sales and resolves issues faster.
Convert Browsers Into Bookers
Engage travellers at the search and comparison stage with instant answers that reduce drop-off and guide them toward booking completion.
- Live chat assistance on search results and package pages
- Click-to-WhatsApp from social and paid travel ad campaigns
- Deal alert broadcasts to opted-in subscribers via WhatsApp
- Destination and itinerary recommendation flows
- Group travel enquiry capture and routing to sales team
Close Sales and Reduce Abandonment
Recover abandoned bookings, cross-sell travel extras, and ensure every booking is confirmed with post-booking engagement that reduces cancellations.
- Abandoned booking recovery flows via WhatsApp within minutes
- Travel insurance, airport transfer, and activity upsell flows
- Booking confirmation and itinerary delivery via chat
- Payment assistance and instalment plan enquiry handling
- Visa and entry requirement information flows
Support Travellers and Win Repeat Business
Proactive in-trip support and post-trip engagement turn one-time bookers into loyal repeat customers.
- Pre-departure reminder and travel document checklist flows
- In-trip support for changes, cancellations, and emergencies
- Post-trip review and feedback collection via WhatsApp
- Personalised next trip recommendations based on booking history
- Loyalty points and credit expiry reminder campaigns
Built for Travel & Hospitality · Online Travel Agencies
Abandoned Booking Recovery
Automatically detect and re-engage travellers who start but don't complete a booking — sending a personalised WhatsApp message within minutes to recover the sale.
Deal Alert Broadcasts
Send targeted flight deal and package promotion alerts to opted-in subscribers via WhatsApp — achieving significantly higher open and click rates than email newsletters.
Cancellation & Change Flows
Handle cancellation requests, rebooking, and itinerary changes via automated flows — reducing agent workload during peak disruption periods without compromising service quality.
Travel Insurance Upsell
Integrate travel insurance cross-sell into the post-booking flow via WhatsApp — reaching travellers when intent is highest and coverage matters most to them.
Itinerary Delivery & Updates
Deliver confirmed itineraries, booking references, and real-time travel updates directly to travellers via WhatsApp — replacing fragile email delivery with read-guaranteed messaging.
Multilingual Traveller Support
Support travellers in Chinese, Japanese, Korean, Thai, and more — matching the language preferences of your customer base without hiring multilingual agents for every market.
AI FAQ Deflection
Handle baggage allowances, visa requirements, cancellation policies, and refund status queries automatically — deflecting the majority of inbound volume without agent involvement.
Unified Traveller Inbox
Manage all traveller communications — pre-booking, in-trip, and post-trip — from a single workspace across WhatsApp, LINE, WeChat, and email without switching tools.
Conversion & Retention Analytics
Track booking abandonment recovery rates, upsell conversion, and repeat booking rates to optimise every stage of your traveller communication funnel.
Results That Speak for Themselves
"Our support team used to be overwhelmed by routine enquiries — baggage rules, cancellation policies, refund status. Nowdesk's AI handles 76% of inbound queries automatically, freeing our agents for complex cases that actually need human judgement."
"Adding a live chat option to our booking flow increased conversion by 2.8x for travellers who engaged with the chat. They had questions about baggage, cancellation policies, and payment options — answering those in real time removes the friction that kills bookings."
"We added a post-booking WhatsApp flow that proactively shares useful travel information, answers document questions, and reminds travellers about what's included in their package. Cancellations dropped by 43% — travellers who feel informed and supported don't cancel."
Built for the Speed and Volume
of Online Travel Sales
OTAs operate at massive scale with price-sensitive, globally distributed customers who demand instant answers. Nowdesk gives your team the infrastructure to engage every traveller personally — from first click to return trip.
- Instant Booking Abandonment Recovery Re-engage drop-offs within minutes via WhatsApp — when intent is still high and the traveller is still in buying mode.
- Asia-Pacific Channel Coverage Reach travellers via WhatsApp, LINE, WeChat, KakaoTalk, and Zalo — the channels that dominate across your key markets in the region.
- High-Volume Disruption Handling When airlines cancel and travellers need to rebook, Nowdesk handles thousands of simultaneous conversations without queue build-up.
- Upsell Revenue Automation Travel insurance, airport transfers, and activity add-ons offered at the right moment via WhatsApp generate significant incremental revenue per booking.
Common Questions
Nowdesk integrates with OTA platforms and booking engines via API and webhooks. This allows booking data to trigger automated flows — such as sending a confirmation via WhatsApp when a booking is made, or triggering a cancellation flow when a booking status changes in your system.
When a traveller starts a booking process but doesn't complete it, Nowdesk triggers a personalised WhatsApp message within a configurable time window (e.g., 15 minutes). The message acknowledges what they were searching for and offers assistance — whether that's answering a question that blocked them or providing a direct link to resume the booking.
Yes. Nowdesk's broadcast and bulk messaging tools allow you to proactively notify affected travellers via WhatsApp before they contact your support team. You can segment by booking date, destination, or supplier and send personalised rebooking options — significantly reducing inbound contact volume during disruption events.
Nowdesk supports automatic language detection and multilingual AI responses. For markets where English isn't the primary language — such as Japan (Japanese), China (Mandarin), Thailand (Thai), or Korea (Korean) — the platform responds in the traveller's language automatically, without requiring language-specific agent teams.
Yes. Post-booking upsell flows can be configured to offer travel insurance, airport transfers, seat upgrades, attraction tickets, and other add-ons via WhatsApp at optimal timing points — immediately after booking confirmation, 30 days before departure, or 48 hours before travel. WhatsApp's high open rates make these significantly more effective than email campaigns.
Nowdesk is purpose-built for Asia-Pacific markets. In China, travellers can be reached via WeChat. In Thailand and Japan, LINE is the dominant channel. In Southeast Asia, WhatsApp is prevalent. Nowdesk supports all of these natively from a single platform — so your team handles every market from one unified inbox without managing separate tools per region.