Healthcare at Home, Support Without Limits
Nowdesk helps telemedicine platforms onboard patients instantly, manage virtual consultation bookings, and deliver post-consultation follow-ups — through secure messaging on WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat.
Make Joining Your Platform Effortless
Remove every barrier between a new patient and their first virtual consultation.
- Frictionless patient registration via WhatsApp or web chat
- Insurance eligibility verification flows before first booking
- Symptom triage bot to direct patients to the right specialist
- Referral programme management for doctor partner networks
- Health awareness campaign broadcasts to drive platform adoption
Book More Consultations, Reduce Drop-Offs
Guide patients from symptom to confirmed appointment with intelligent, guided flows.
- Consultation booking for GP, specialist, and mental health appointments
- Pre-consultation questionnaire collection via secure chat
- Prescription and referral letter delivery post-consultation
- Payment and insurance claim processing guidance
- Consultation link and reminder delivery via WhatsApp
Build Long-Term Patient Relationships
Proactive chronic condition management and health nudges keep patients engaged beyond single consultations.
- Medication adherence reminders delivered via WhatsApp daily or weekly
- Chronic condition check-in flows for diabetes, hypertension, and more
- Follow-up consultation scheduling triggered automatically
- Health metric tracking prompts and outcome reporting
- Patient satisfaction surveys after each consultation
Built for Healthcare & Wellness · Telemedicine Platforms
Symptom Triage Bot
AI-guided triage flow directs patients to the most appropriate care pathway — GP, specialist, urgent care, or emergency.
Consultation Booking Automation
24/7 booking flows for any consultation type, with real-time doctor availability and instant confirmation.
Medication Reminder Flows
Personalised daily and weekly medication reminders improve adherence and chronic condition outcomes.
Pre-Consultation Questionnaires
Collect patient history, symptoms, and consent securely via chat before the doctor joins the consultation.
Secure Document Delivery
Send prescriptions, referral letters, and medical certificates via secure, encrypted messaging channels.
Multilingual Patient Support
Serve patients across language barriers with AI that detects and responds in their preferred language automatically.
Patient Satisfaction Surveys
Automatically trigger post-consultation satisfaction surveys and route feedback to clinical governance teams.
Chronic Condition Management
Automated check-in flows for chronic patients keep them engaged between consultations and flag deteriorating conditions early.
Billing & Insurance Support
Handle payment queries, insurance claim guidance, and receipt delivery without involving your finance team.
Results That Speak for Themselves
"Our support team used to spend most of their day answering booking and prescription queries. Nowdesk handles 80% of that automatically — our team now focuses on complex clinical escalations and patient care."
"Our chronic condition patients on the WhatsApp reminder programme have three times the medication adherence of those who are not enrolled. The clinical outcomes data is remarkable."
"Automated WhatsApp reminders 24 hours and 1 hour before each consultation have cut our no-show rate by more than half. For a platform that monetises per consultation, this is transformative."
Built for the Pace of Digital Healthcare
Telemedicine patients expect instant responses, secure data handling, and proactive care — all through the apps they already use. Nowdesk delivers this without requiring your medical team to become support agents.
- Clinical-Grade Triage Logic AI symptom triage routes patients to the right care level — reducing both under-treatment and unnecessary consultations.
- Healthcare-Compliant Security Encrypted messaging, role-based access, and audit logs designed for healthcare data regulations in every market.
- Adherence-Driving Automation Personalised medication and check-in reminders that improve clinical outcomes and reduce readmission rates.
- Patient Engagement Analytics Track activation rates, consultation drop-offs, and adherence metrics to continuously improve your platform.
Common Questions
The triage bot uses validated clinical decision pathways to categorise urgency and route patients to the appropriate care level — it does not diagnose. It is designed to replicate a nurse triage process, not replace a doctor consultation. All clinical decisions remain with your medical team.
Yes. Nowdesk integrates via API with major EMR systems and telemedicine platforms. Patient appointment data, consultation history, and prescription records can be surfaced within the agent inbox without switching systems.
Yes. All patient communications are encrypted in transit and at rest. Nowdesk maintains audit logs, supports role-based access controls, and operates in compliance with healthcare data regulations. Our security team will work with yours during onboarding to confirm alignment.
Absolutely. Medication reminders can be personalised by drug name, dosage, timing, and frequency. They can be triggered from your EMR data and updated automatically when prescriptions change after each consultation.
Nowdesk's priority routing rules can detect crisis keywords and immediately escalate to a trained mental health coordinator or emergency protocol. All escalations are logged and timestamped for clinical governance review.
Yes. Separate inboxes and routing rules allow you to manage patient-facing communications and doctor partner communications from the same platform — with appropriate access controls so each team only sees what they need.