From Enquiry to Enrolment — Without the Bottleneck
Nowdesk helps universities handle admissions enquiries at scale, support current students around the clock, and keep alumni engaged — through WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat.
Win International Applicants With Instant Answers
Prospective students — and their parents — have hundreds of questions before applying. Be there first with fast, accurate answers in their language.
- 24/7 programme and admission requirement queries via WhatsApp
- Scholarship eligibility assessment and application guidance flows
- Campus tour and open day registration via messaging
- Click-to-WhatsApp from international education fairs and agent networks
- Application deadline reminders and document checklist delivery
Guide Applicants From Offer to Enrolment
Between offer letter and first day, applicants need housing, visa, and orientation guidance. Be their trusted guide through every step.
- Offer acceptance confirmation and enrolment process flows
- Student visa application guidance and document collection
- Accommodation booking and campus services onboarding
- Pre-arrival orientation information and FAQ handling
- Tuition fee payment plan and financial aid query management
Support Students and Cultivate Alumni
Current student support and alumni engagement are both long-term relationship investments. Nowdesk manages both from one platform.
- Student services routing — financial aid, counselling, IT support
- Exam timetable, results, and deadline reminder broadcasts
- Graduation ceremony coordination and certificate collection flows
- Alumni community event invitations and career network broadcasts
- Donation campaign messaging and endowment fund communications
Built for Education & EdTech · Universities
Admissions Enquiry AI
Handle programme requirements, application deadlines, and entry criteria queries instantly — freeing admissions staff for high-value prospect conversations.
Multilingual International Support
Engage prospective students and parents in their preferred language — English, Mandarin, Bahasa, Thai, Vietnamese, and more — across all major messaging channels.
Document Collection Flows
Guide applicants through document submission — transcripts, references, ID verification — reducing incomplete applications and admissions processing delays.
Accommodation & Campus Services
Handle housing enquiries, campus facility bookings, and student services routing from a single inbox — reducing inter-department email chains.
Academic Calendar Broadcasts
Exam timetables, assignment deadlines, registration windows, and term dates delivered to your student cohort via WhatsApp broadcast campaigns.
Financial Aid & Fee Management
Scholarship notification, fee payment reminders, and financial hardship enquiry routing — handled through the student's preferred messaging channel.
Open Day & Event Registration
Automate registration, confirmation, and reminder flows for campus tours, open days, and virtual info sessions — filling every available slot.
Alumni Engagement Campaigns
Keep graduates connected with career events, mentorship programmes, donation campaigns, and reunion invitations via their preferred messaging channel.
Enrolment Funnel Analytics
Track enquiry-to-application and application-to-enrolment conversion rates by programme, nationality, and channel to optimise recruitment investment.
Results That Speak for Themselves
"Our admissions team was drowning in repetitive WhatsApp and email enquiries during application season. Nowdesk's AI now handles 60% of them instantly — our staff focus on genuine prospects and complex cases."
"International students enquire at all hours from different time zones. Nowdesk ensures every enquiry gets an instant response regardless of when it arrives — which made a measurable difference to our international enrolment numbers."
"Entry requirements, scholarship eligibility, application deadlines — these questions represent the majority of our enquiry volume. With Nowdesk, they're answered instantly and accurately 24/7 without a single staff member involved."
Built for the Global Competition for Student Talent
Universities compete for international students across time zones, languages, and messaging platforms. Nowdesk gives institutions the always-on, multilingual communication infrastructure to win that competition — without proportionally scaling headcount.
- International Reach Engage prospective students in their own language across WhatsApp, LINE, WeChat, and more — wherever they are in the world.
- Admissions AI at Scale Handle thousands of enquiries during application season without expanding your admissions team — with consistent, accurate responses every time.
- Student Lifecycle Management From application to graduation and beyond — one platform manages every student touchpoint across every department.
- Alumni Relationship Building Turn graduates into donors, mentors, and recruiters through sustained engagement via the channels they actually use.
Common Questions
Yes. Nowdesk supports multi-team routing where enquiries are directed to the correct faculty, department, or support team based on the student's question. Engineering admissions, arts programmes, student finance, and accommodation can all operate as separate inboxes with their own agents and AI knowledge bases within one platform.
Nowdesk's AI knowledge base is built from your current programme information, entry requirements, and FAQ documentation. Each faculty or programme can have its own knowledge base maintained by the relevant team. When requirements change, updates are applied centrally and reflected immediately across all channels.
Yes. Nowdesk is built for high concurrency — it handles spikes in enquiry volume during application deadlines, results days, and open day periods without degradation in response time. The platform scales automatically to meet demand without requiring manual intervention.
Sensitive topics — mental health concerns, financial hardship, safeguarding — are configured as escalation triggers that route immediately to trained counselling and welfare staff. All conversations are logged with full audit trails. The AI never handles clinical or welfare conversations autonomously.
Yes. Broadcast campaigns allow you to send time-sensitive communications — exam timetables, results availability, registration deadlines — to your full student body or specific cohort segments in a single send via WhatsApp and other supported channels.
Yes. Nowdesk supports separate inboxes and workflows for prospective students, current students, and alumni — all within one platform. Alumni communications like event invitations, donation campaigns, and career network updates can be managed by the alumni relations team without affecting other departments' inboxes.