Resolve Every Customer Query, Instantly
Nowdesk helps banks deliver account support, fraud alerts, loan enquiries, and onboarding assistance across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — at scale, 24/7.
Attract New Account Holders
Convert prospects into customers with frictionless digital experiences that guide them from enquiry to account opening.
- Digital account opening flows via WhatsApp and web chat
- Product comparison bots for current, savings, and business accounts
- Lead capture from digital ad campaigns and social media
- Branch appointment booking through conversational flows
- SME banking enquiry routing to specialist advisors
Turn Enquiries into Relationships
Streamline loan applications, credit card sign-ups, and KYC verification through guided, conversational flows.
- Loan eligibility pre-screening in chat before full application
- Document collection via WhatsApp for faster processing
- Interest rate comparisons delivered instantly on request
- Credit card application guidance step by step
- KYC verification support with document upload flows
Keep Customers Loyal and Informed
Proactive communication reduces churn, resolves complaints early, and builds long-term trust with every customer.
- Fraud alert notifications delivered instantly via WhatsApp
- Statement delivery and balance updates via messaging apps
- Loyalty reward redemption managed entirely in chat
- Proactive rate review reminders to retain high-value customers
- Complaint escalation management with full audit trail
Built for Financial Services · Banks
AI Account Support Bot
Resolve balance enquiries, transaction disputes, card blocks, and account queries automatically — 24/7 without agent intervention.
Fraud Alert Notifications
Instantly notify customers of suspicious transactions via WhatsApp and allow them to confirm or block activity within the same conversation.
Loan Pre-Screening Flow
Qualify loan applicants conversationally before they enter the formal application process, reducing drop-off and processing cost.
Document Collection Automation
Request, receive, and route KYC and loan application documents via WhatsApp — faster and more convenient than branch visits or email.
Branch Appointment Booking
Let customers book in-branch appointments through chat, reducing walk-in queues and improving advisor utilisation.
Omnichannel Inbox
Unify conversations from WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat into a single inbox for your team.
Complaint Management
Log, track, and resolve complaints with full audit trails that meet regulatory requirements and reduce resolution time significantly.
Onboarding Journeys
Guide new customers through account activation, card setup, and first transaction with automated, personalised onboarding flows.
Compliance-Ready Messaging
All conversations are logged, encrypted, and exportable to meet banking regulatory and audit requirements in any jurisdiction.
Results That Speak for Themselves
"We deflect over 70% of inbound calls through WhatsApp AI. Our agents now focus exclusively on complex cases, and our NPS has improved by 18 points since deployment."
"Fraud alerts via WhatsApp have cut our average response time by 65%. Customers can block a card in seconds — and that speed has materially reduced our fraud losses."
"Loan applications that used to take two weeks now complete in four days. Document collection via WhatsApp removed the biggest bottleneck in our process."
Built for Regulated,
High-Trust Banking Environments
Banking customers expect instant responses, accurate information, and absolute security. Any failure — a slow reply, a wrong answer, a data breach — carries outsized reputational and regulatory consequences.
Nowdesk is built for this environment. Every conversation is encrypted, logged, and auditable. The AI is trained to stay within defined boundaries and escalate when human judgment is required.
- Bank-Grade Security & Compliance End-to-end encryption, full conversation logging, and export-ready audit trails
- AI Within Compliance Guardrails Configure exactly what the AI can and cannot advise on — with human escalation built in
- Multilingual Support at Scale Serve customers in their preferred language across all channels without additional headcount
- Core Banking Integrations Connect to your core banking system, CRM, and fraud detection tools via secure API
Common Questions
All conversations are encrypted in transit and at rest, stored with full timestamps, and exportable for regulatory audit. You can configure data retention policies, restrict AI responses to compliant information, and maintain complete records of all customer interactions. We support GDPR, MAS, and other regional regulatory frameworks.
Yes. Nowdesk integrates with core banking platforms via secure REST API, enabling the AI to retrieve real-time account balances, transaction histories, and product eligibility data to provide accurate, personalised responses without manual agent intervention.
When your fraud detection system flags a suspicious transaction, Nowdesk automatically sends a WhatsApp notification to the customer. Within the same conversation, the customer can confirm the transaction is legitimate, request a temporary card block, or be escalated to a fraud specialist — all within seconds, 24/7.
Yes. Nowdesk supports over 50 languages natively. The AI automatically detects the customer's language and responds accordingly, with human agents able to accept escalations in their preferred language. This is particularly valuable for banks serving diverse or expatriate customer populations.
The AI is configured with clear escalation triggers — by topic, sentiment, customer tier, or keyword. When a query exceeds its scope, it seamlessly transfers the conversation to a human agent with full context, so the customer never has to repeat themselves. Escalation rules are fully customisable by your compliance and operations teams.
Yes. You can configure separate AI personas, knowledge bases, and routing rules for retail customers, SME clients, and corporate banking relationships. Each segment receives appropriately tailored responses, with specialist teams handling high-value commercial escalations.
Modernise Your Bank's
Customer Experience
Join the banks using Nowdesk to deliver faster, smarter, and more cost-efficient customer support — without compromising on compliance or security.