Claims Support That Builds Trust, Not Frustration
Nowdesk helps health insurers automate policy enquiries, claims status updates, and renewal reminders — giving members fast, accurate answers through WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat.
Convert Leads with Instant Quote Support
Speed up the decision from interest to application by answering coverage questions and delivering personalised quotes in real time.
- Instant plan comparison and coverage FAQ responses via WhatsApp
- Personalised premium quote delivery through messaging channels
- Click-to-WhatsApp from health portal and digital ad campaigns
- Pre-application health screening guidance flows
- Agent handoff for complex needs and group plan enquiries
Guide Members Through Onboarding and Claims
Remove anxiety from the policyholder journey by making claims submission, benefit queries, and card requests fast and frictionless.
- Policy document delivery and coverage explanation flows
- Claims submission guidance and required document checklists
- Real-time claims status updates via WhatsApp notifications
- Network hospital and panel GP finder within messaging
- Pre-authorisation request initiation and tracking
Win Renewals Before the Competition Does
Proactive renewal reminders, upgrade nudges, and wellness benefit prompts keep your policyholders engaged and loyal year after year.
- Automated renewal reminders 60, 30, and 14 days before expiry
- Personalised upgrade offers based on claims history and age bracket
- Annual wellness benefit utilisation reminders and booking flows
- NPS and satisfaction surveys triggered after claims resolution
- Loyalty reward and no-claims discount notifications
Built for Healthcare & Wellness · Health Insurance
Claims Status Automation
Members receive real-time claims status updates via WhatsApp from submission to settlement — reducing inbound calls and member anxiety.
Policy Query AI
Answer benefit limits, exclusion, co-payment, and network questions instantly with an AI trained on your policy documents and FAQs.
Renewal Reminder Flows
Automated, personalised renewal campaigns sent at optimal intervals — with one-click renewal links to minimise friction at the moment of decision.
Network Provider Finder
Members locate panel hospitals, specialist clinics, and GPS in their preferred language and location directly within their messaging app.
Document Collection Flows
Guided document upload flows for claims, pre-authorisation, and new applications — reducing incomplete submissions and processing delays.
Premium Payment Reminders
Proactive premium due reminders with direct payment links reduce policy lapses and the administrative burden of reinstatement processing.
Multilingual Member Support
Serve diverse member populations in their preferred language with AI that responds accurately in English, Mandarin, Malay, and more.
Wellness Benefit Activation
Proactive reminders about unused wellness benefits — health screenings, dental, optical, gym subsidies — drive utilisation and perceived plan value.
Satisfaction & NPS Surveys
Automated post-claims and post-renewal surveys capture member sentiment and surface service failures before they become churn.
Results That Speak for Themselves
"Claims enquiry calls dropped by 55% after we launched WhatsApp status updates. Members know exactly where their claim stands without needing to call — and our agents handle only complex escalations now."
"Our renewal rate improved by 28% in the first year with Nowdesk. The combination of timely reminders, personalised upgrade offers, and easy one-click renewal removed every barrier to staying with us."
"Our AI now handles two-thirds of all policy queries — coverage limits, exclusions, network questions — accurately and instantly. Our agents focus on sensitive claims and complex needs where human empathy truly matters."
Built for the Complexity of Health Insurance
Health insurance involves sensitive conversations at vulnerable moments. Nowdesk gives members the speed and clarity they need while giving your team the context and compliance tools to handle complex cases with confidence.
- Claims Transparency Real-time status updates reduce member anxiety and eliminate unnecessary inbound contact during the claims process.
- Retention-First Automation Renewal reminder sequences, upgrade nudges, and benefit activation campaigns run automatically — protecting your book of business.
- Policy-Trained AI AI trained on your exact policy documents delivers accurate benefit and coverage answers — reducing errors and compliance risk.
- Multilingual Member Reach Serve diverse policyholder populations in their preferred language across all major messaging channels.
Common Questions
Yes. Nowdesk connects to claims management systems via API to pull live status data and push notifications to members automatically. When a claim moves from submitted to approved or settled, a WhatsApp message is triggered instantly — no manual intervention required.
The AI is configured with escalation rules that route sensitive topics — disputed claims, critical illness notifications, mental health queries — to trained human agents immediately. All conversations are logged for compliance audit purposes and the AI never makes claim outcome decisions autonomously.
Yes. Nowdesk's AI knowledge base is built from your policy documents, FAQ libraries, and benefit schedules. It answers questions based on your actual policy terms rather than generic insurance knowledge — ensuring accuracy across all plan variants and exclusion clauses.
Nowdesk supports segmented workflows for group and individual policies. Group HR administrators can be given separate access and routing, while individual members interact through consumer-facing channels with different permission levels and escalation paths.
Yes. Renewal campaigns can be segmented and personalised by plan tier, age bracket, claims frequency, and renewal date proximity. Members with high claims frequency can receive upgrade recommendations while no-claims members receive loyalty discount notifications.
Nowdesk supports WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat Business API, LINE, Facebook Messenger, WeChat, Telegram, web chat, and SMS — covering the primary messaging channels used across Singapore, Malaysia, Thailand, Indonesia, and the Philippines.