Turn Home Dreamers into Confident Buyers
Furniture and home décor purchases are high-consideration. Nowdesk helps your team provide the expert guidance, delivery coordination, and after-sales care that turns browsers into loyal customers.
Capture Design Dreamers
Turn Pinterest browsers, renovation planners, and Instagram followers into engaged consultation leads.
- Capture design consultation leads from Pinterest and Instagram
- Run seasonal home renovation campaign broadcasts
- Convert website visitors browsing room visualisers into leads
- Reach lapsed customers with refresh and redecoration offers
- Partner with interior designers via dedicated communication flows
Guide Every High-Consideration Purchase
Answer complex product questions, coordinate delivery timelines, and remove the friction that stalls home purchase decisions.
- Expert advisor chat for material, dimension, and configuration questions
- Room planner integration so customers get tailored product recommendations
- Delivery timeline and slot confirmation handled in chat before checkout
- Financing and payment plan explainer bots
- Abandoned quote recovery messages with design consultant follow-ups
Build Customers for Life
Deliver seamless after-sales care from white-glove delivery through assembly, warranty, and future purchase inspiration.
- Proactive white-glove delivery scheduling and coordination in-chat
- Assembly guide delivery and video link sharing post-purchase
- Damage claim and warranty management without phone queues
- Interior design inspiration content sent to satisfied customers
- Trade-in and refresh programmes for previous buyers
Built for Furniture & Home Décor
Design Consultation Chat
Connect shoppers with expert advisors to discuss room layouts, material choices, and product configurations in real time.
Product Specification Bot
AI answers detailed questions about dimensions, weight, materials, care instructions, and compatibility with any item in your range.
Delivery Coordination Hub
Manage white-glove delivery scheduling, access requirements, and assembly team coordination entirely through the chat interface.
Assembly Support
Share assembly guides, video tutorials, and connect customers with installation teams directly in post-delivery chat conversations.
Damage & Warranty Claims
Structured in-chat workflows capture photos, descriptions, and resolution preferences to fast-track damage and warranty claims.
Seasonal Campaigns
Send personalised home décor inspiration, clearance alerts, and new collection announcements to your customer segments.
Finance Plan Explainer
Automated flows explain financing options, calculate monthly instalments, and guide customers through the application process.
FAQ Deflection
Handle stock availability, lead times, delivery coverage, and returns policy queries automatically without agent involvement.
Sales Analytics
Understand which products and categories generate the most chat engagement and revenue, and optimise your support strategy.
Results That Speak for Themselves
"Our design consultation chat converts at 52% — triple our standard website conversion rate. Customers who speak to an advisor simply buy more and return less."
"Managing white-glove delivery coordination via Nowdesk has cut our delivery complaints by 60%. Customers are better prepared and our logistics team has all the access information they need."
"Post-purchase assembly support via WhatsApp was our customers' most requested feature. Since launching it, our NPS score increased by 28 points in the first quarter."
Built for the Complexity of
Home Retail
Furniture purchases are not impulse buys. Customers research for weeks, ask detailed questions, and need reassurance at every step — from dimensions and materials to delivery windows and after-sales care.
Nowdesk gives your team the tools to handle every stage of that journey in one place, with AI handling routine queries and human experts available instantly for complex consultations.
- Consultation-Ready AI Trained on your full product catalogue — dimensions, materials, lead times, and care guides
- Delivery Coordination Built In Capture access requirements, time preferences, and special instructions before dispatch
- No-Code Workflow Builder Configure consultation, damage claim, and follow-up flows without engineering
- Asian Channel Native WeChat, LINE, WhatsApp — the channels your customers use to browse and buy
Common Questions
Nowdesk creates a structured conversation thread for each order's delivery. Customers confirm access requirements, preferred time windows, and any special instructions. This data is shared with your logistics team automatically, reducing missed deliveries.
Yes, once your product catalogue is uploaded. The AI can answer questions about exact dimensions, weight, materials, care instructions, sustainability certifications, and lead times for any item in your range.
Customers initiate damage claims in chat, uploading photos and describing the issue. Structured workflows classify severity, check warranty coverage, and either resolve automatically or route to the appropriate team with all evidence pre-collected.
Yes, via API. Integration with room visualiser tools allows agents to reference a customer's saved room design during a consultation, making product recommendations far more relevant and personalised.
Nowdesk supports separate inbox views, routing rules, and bot flows for trade customers. B2B enquiries can be directed to your trade team with different SLAs and pricing workflows.
Yes. Online enquiries are managed through digital channels while in-store QR codes can trigger WhatsApp conversations linked to specific products or store associates, bridging the physical and digital experience.
Help Every Customer Create Their
Dream Home
Furniture and home brands that invest in expert conversational support see higher conversion, fewer returns, and customers who come back for every room in the house.