Sell More. Support Faster.
Retain Every Customer.
Nowdesk helps online stores automate order support, recover abandoned carts, and run personalised marketing campaigns — across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat and more — from one unified inbox.
Turn Browsers into Buyers
Capture visitors from every channel — ads, social, website — and start conversations that convert.
- Unify chats from WhatsApp, Instagram, LINE, Facebook & more
- Optimise Click-to-WhatsApp & Click-to-Messenger ad campaigns
- Automated product recommendations based on browsing behaviour
- Instant response to product inquiries — zero wait time
- Segment leads by product interest, location & spend level
Close the Sale — Every Time
Recover abandoned carts, answer pre-purchase questions instantly, and guide customers to checkout.
- Automated abandoned cart recovery via WhatsApp & Messenger
- AI chatbot answers size, stock, shipping & return queries 24/7
- Personalised discount codes sent via automated flows
- Seamless handover to human agent for complex purchases
- Order confirmation & payment link delivery via chat
Build Loyalty at Scale
Keep customers coming back with personalised post-purchase experiences and re-engagement campaigns.
- Order status & shipping updates sent automatically via WhatsApp
- Post-delivery review & satisfaction surveys
- Loyalty programme notifications & VIP tier upgrades
- Personalised re-engagement broadcasts by purchase history
- Return & refund handling automated end-to-end
Built for E-Commerce & Online Stores
Unified Omni-Channel Inbox
All customer conversations from WhatsApp, Instagram, LINE, WeChat, Telegram, Facebook Messenger, Viber, Zalo and live chat in a single shared inbox. No more switching between apps.
AI-Powered Order Support
Train your AI chatbot on your product catalogue, shipping policies, and FAQ documents. It handles order status, return requests, sizing questions and more — instantly, around the clock.
Cart Abandonment Recovery
Automatically detect abandoned carts from your Shopify, WooCommerce or custom store and trigger personalised re-engagement messages via WhatsApp within minutes.
Broadcast Campaigns
Send targeted promotional campaigns to segmented customer lists — new arrivals, flash sales, restocks, seasonal offers — via WhatsApp, LINE or Messenger with measurable open rates.
Shopify & WooCommerce Integration
Sync order data, customer records and product catalogue directly from your store. Agents see full order history alongside every conversation, with no manual lookup needed.
Customer Profiles & Segmentation
Build rich customer profiles from conversation history and purchase data. Segment by order frequency, product category, location or VIP status for hyper-personalised outreach.
Automated Order Notifications
Trigger order confirmation, dispatch, delivery and review-request messages automatically at each fulfilment stage — reducing inbound "where is my order?" queries by up to 60%.
Performance Analytics
Track first response time, resolution rate, campaign click-through, and agent performance across all channels. Export reports for your operations and marketing teams.
Enterprise Security & Uptime
99.9% uptime SLA, end-to-end encryption, GDPR-compliant data handling, and Swiss-hosted infrastructure. Your customer data stays private, protected and always available.
Results That Speak for Themselves
"We were losing thousands in abandoned carts every week. Nowdesk's WhatsApp flows recovered nearly half of them automatically."
"Our customers feel like we know them personally. The broadcast campaigns with purchase-history segmentation changed everything."
"Our support team used to spend 80% of their day answering 'where is my order'. Now the AI handles it and they focus on real problems."
Built for the Way
Asia Shops Online
Most support platforms were designed for email and Western channels. Nowdesk was built from the ground up for the messaging apps your customers in Asia actually use — WeChat, LINE, Zalo, Viber — alongside global channels like WhatsApp and Instagram.
With 20 years of experience bridging Eastern and Western markets, we understand the nuances of multi-language support, regional payment flows, and the speed expectations of Asian shoppers.
- Native Asian Channel Support WeChat, LINE, Zalo, Viber — integrated natively, not as afterthoughts
- 50+ Language AI Your chatbot speaks Mandarin, Thai, Vietnamese, Bahasa and more — fluently
- No-Code Automation Flows Build cart recovery, order notification and re-engagement flows without engineering
- Swiss-Grade Data Privacy GDPR-compliant, Swiss-hosted, end-to-end encrypted — your customers' data is safe
Common Questions
Nowdesk integrates directly with Shopify and WooCommerce via our native connectors. Once connected, order data, customer records and product catalogue information are synced automatically. Agents see a customer's full order history alongside every chat conversation, and automation flows can trigger based on real-time order events like abandoned carts, dispatch confirmations and delivery completion.
Yes. You can train the Nowdesk AI chatbot on your product catalogue, sizing guides, shipping policies, return procedures, and FAQ documents. It will answer customer questions accurately and in real time — 24/7. For order tracking, the bot retrieves live order status from your store integration and shares it directly in the chat, eliminating the need for customers to check a separate tracking portal.
Nowdesk supports cart abandonment recovery flows via WhatsApp, Facebook Messenger, Instagram DM, LINE, Viber and Telegram. You can configure multi-step sequences — for example, a WhatsApp message 30 minutes after abandonment, followed by a LINE message the next morning with a personalised discount code if the cart is still unpurchased. Timing, copy and channel priority are all configurable without code.
You can create targeted broadcast campaigns that send personalised messages to segmented customer lists via WhatsApp, LINE or Messenger. Segments can be based on purchase history, product category interest, VIP tier, location or last purchase date. Campaigns include click-through tracking and conversion analytics so you can measure ROI directly. WhatsApp broadcast messages achieve significantly higher open rates than email — typically 80–95% open rate within minutes.
Absolutely. Nowdesk is built as a team inbox — multiple agents can work simultaneously across all channels from a shared queue. Conversations are assigned automatically by routing rules (round-robin, skill-based or by channel) or manually by a supervisor. Agents can add internal notes, tag conversations, and escalate to senior staff without the customer seeing any handover friction.
Nowdesk is designed to scale with you. Small DTC brands use our Starter and Growth plans to automate order support and run WhatsApp campaigns with a team of 2–3. As you grow, you can add more agents, channels and automation without switching platforms. Enterprise plans support multi-brand, multi-region operations with dedicated account management, custom SLAs and advanced analytics.
Ready to Grow Your
Online Store with Nowdesk?
Join thousands of e-commerce brands that use Nowdesk to support, convert and retain customers across every messaging channel.