Every Order Fulfilled, Every Client Confident
Nowdesk helps warehousing and fulfilment companies automate client order status enquiries, streamline inbound booking communication, and proactively notify clients of inventory exceptions — via WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat — so your operations team focuses on running the warehouse rather than answering status calls.
Win E-Commerce & Retail Clients
Convert prospects browsing your website into booked clients with instant chat response and automated onboarding flows.
- Instant web chat response to inbound enquiries
- Automated capacity and rate information delivery
- WhatsApp follow-up for qualified leads
- Onboarding document collection via chat
- Multi-client portal setup notifications
Automate Order & Inventory Communication
Eliminate repetitive status calls and email threads with proactive automated updates across every order lifecycle stage.
- Real-time order status bot for clients
- Inbound booking confirmation workflows
- Inventory exception and shortage alerts
- Dispatch and shipment notification flows
- Damage and shortage claim intake via chat
Build Long-Term 3PL Partnerships
Keep clients renewing by demonstrating operational transparency, fast exception response, and consistent service quality.
- Monthly inventory and fulfilment reporting via chat
- Proactive SLA performance notifications
- Client satisfaction surveys post-fulfilment
- Renewal and upsell conversation triggers
- Dedicated account manager chat routing
Built for Logistics & Delivery · Warehousing & Fulfilment
Order Status Bot
Clients self-serve real-time order status, tracking references, and fulfilment progress 24/7 without calling your operations team.
Inbound Booking Confirmation
Automatically confirm inbound delivery bookings via WhatsApp with time slots, dock instructions, and reference numbers.
Inventory Exception Alerts
Proactively notify clients the moment stock discrepancies, overages, or shortages are detected — before they call to ask.
Dispatch & Shipment Notifications
Trigger automated WhatsApp and web chat messages when orders leave the warehouse, including carrier and tracking details.
Damage & Shortage Claim Intake
Structured chat flows capture photos, reference numbers, and descriptions for damage or shortage claims — reducing disputes.
Client Inventory Reporting
Deliver scheduled inventory snapshots and movement summaries directly to clients via chat, keeping them informed without manual effort.
Multilingual Client Support
Communicate with e-commerce and retail clients in their preferred language — English, Mandarin, Cantonese, and more — without extra staff.
AI FAQ Deflection
Instantly answer common questions about cut-off times, packaging standards, storage fees, and processes — automatically, around the clock.
Unified Operations Inbox
All client conversations across WhatsApp, web chat, and email flow into one shared inbox, giving your team full visibility and control.
Results That Speak for Themselves
"Our operations team used to spend half their day on the phone answering 'where's my order' calls. Nowdesk made that almost disappear overnight."
"When clients get proactive exception notifications with supporting detail, they trust us more and escalate far less. The dispute rate dropped dramatically."
"Exceptions used to sit in someone's email queue for hours. Now clients get a WhatsApp notification within minutes of us logging the issue in the WMS."
Built for the Reality of Warehouse Operations
Warehousing and fulfilment is a high-volume, exception-heavy business. Your team can't afford to spend half their day on client calls — and your clients can't afford to wait hours for answers.
Nowdesk connects directly to your WMS and communication channels so every client notification is accurate, timely, and automated.
- Proactive Client Visibility Push order and inventory updates to clients before they ask, eliminating status call volume entirely.
- Dispute Protection Structured exception alerts and claim intake create an audit trail that protects your business in client disputes.
- Exception Speed Automated exception notifications reach clients within minutes of detection, not hours — maintaining trust when things go wrong.
- Client Retention Analytics Track satisfaction, response rates, and engagement across your client base to identify at-risk accounts early.
Common Questions
Yes. Nowdesk connects to major WMS platforms via API or webhook, including SnapFulfil, Deposco, Manhattan Associates, and others. When an order status changes in your WMS, Nowdesk automatically triggers the appropriate client notification — no manual input required. For WMS platforms without native API support, we also support CSV-based data feeds and custom integrations.
Clients simply message your WhatsApp number or web chat widget with their order reference or account details. Nowdesk's AI looks up the status in real time from your WMS and responds with a structured update — including location in the warehouse, expected dispatch date, and any open exceptions. The entire interaction is automated, with escalation to your team if the query falls outside normal parameters.
Nowdesk reduces disputes upstream by sending proactive exception alerts the moment a discrepancy is detected. When a client does raise a dispute, structured claim intake flows guide them through providing all necessary information — photos, reference numbers, quantity details — before the conversation reaches your team. This creates a clean audit trail and significantly reduces back-and-forth. Dispute rate reductions of 48% are typical among our warehousing clients.
Absolutely. Nowdesk is designed for multi-client 3PL environments. Each client account can have its own branded chat experience, custom notification templates, and separate conversation inbox. Your operations team sees all client conversations in a unified inbox with clear client labelling, and you can set client-specific escalation rules and SLA thresholds.
Yes. Nowdesk supports communication in English, Mandarin, Cantonese, and other major languages. The AI detects the client's preferred language from their messages and responds accordingly — or you can set language preferences per client account. This is particularly valuable for 3PLs serving Chinese-owned e-commerce brands or cross-border retail clients who prefer to communicate in Mandarin.
Nowdesk is built to handle high-volume fulfilment environments. The platform scales automatically with your order volume — whether you're processing 500 orders a day or 50,000. Peak season surges, promotional events, and rapid client growth are all handled without requiring additional headcount in your client communications team. Pricing is based on active contacts, not message volume, so costs remain predictable as you scale.