Manage Every Buyer Message Across Every Marketplace
Nowdesk unifies buyer messages from Amazon, eBay, Shopee, Lazada, and your own website into a single inbox — so your team responds faster and sells more.
Capture Every Buyer Opportunity
Respond faster than your competitors and convert hesitant buyers with instant, accurate answers before they move on.
- Capture leads from marketplace ad campaigns to WhatsApp
- Auto-respond to product questions before buyers move to a competitor
- Run targeted broadcast promotions to past buyers
- Convert hesitant buyers with instant stock confirmation
- Cross-sell complementary products via post-enquiry follow-ups
Close More Sales — Faster
Give buyers instant answers on specs, shipping, and pricing to reduce hesitation and increase purchase confidence.
- Instant AI responses to product specification questions
- Shipping cost and delivery time quotes within 60 seconds
- Volume discount negotiation flows for B2B buyers
- Abandoned order recovery messages with special offers
- Guided checkout assistance for first-time buyers
Build Your Seller Rating
Proactive communication, easy returns, and timely review requests turn satisfied buyers into your best marketing asset.
- Proactive order tracking and dispatch notifications
- Post-delivery review requests timed for peak satisfaction
- Easy returns initiation without marketplace portal navigation
- Loyalty discount codes for repeat buyers via WhatsApp
- Pre-emptive updates during peak season delays
Built for Marketplace & Multi-Platform Selling
Multi-Marketplace Inbox
Receive and reply to messages from all major marketplaces and your own channels in one unified queue.
AI Pre-Sales Bot
Answer product questions, shipping queries, and compatibility questions automatically to convert buyers faster.
Dispute Management
Track and manage buyer disputes with automated documentation capture and timely response alerts.
Order Tracking Integration
Pull live shipment status from courier APIs and share tracking links proactively with buyers.
Review Generation
Trigger post-delivery messages that nudge satisfied buyers to leave positive reviews on the marketplace.
Broadcast Campaigns
Reach opted-in past buyers with promotions, new listings, and flash sale announcements via WhatsApp.
Returns Automation
Automate the returns and refund workflow to resolve issues quickly and protect your seller rating.
Seller Analytics
Monitor response rates, satisfaction scores, and revenue impact of chat to optimise your support strategy.
Team Collaboration
Assign conversations, add internal notes, and manage workload across a team of agents with no message duplication.
Results That Speak for Themselves
"Before Nowdesk, managing messages across five marketplaces was a nightmare. Now everything is in one place and our response rate went from 78% to 99% within two weeks."
"The AI handles all the basic shipping and product queries. My team now only handles the complex issues, which means we can manage 4x more orders without adding headcount."
"Review generation via WhatsApp after delivery is brilliant. Our average rating jumped from 4.2 to 4.8 stars on the main marketplace within 3 months."
Built for the Way
Asia Sells Online
Marketplace selling in Asia spans dozens of platforms — Shopee, Lazada, Tokopedia, Flipkart, JD, and more — each with its own messaging system and response time requirements. Nowdesk brings them all into one inbox.
With AI handling the repetitive pre-sales queries that consume most seller teams' time, your agents focus on the disputes, volume orders, and complex cases that actually require human expertise.
- 15+ Marketplace Integrations Amazon, eBay, Shopee, Lazada, Tokopedia, Flipkart and more — all in one inbox
- SLA Countdown Alerts Never miss a marketplace response deadline — real-time alerts keep your metrics safe
- AI Trained on Your Listings Automatically answers spec, shipping, and compatibility questions 24/7
- Review Generation Flows Timed post-delivery WhatsApp messages to satisfied buyers boost marketplace ratings
Common Questions
Nowdesk integrates with major global and regional marketplaces including Amazon, eBay, Shopee, Lazada, Tokopedia, Flipkart, and more via direct API or middleware. Our team will help scope your specific integrations.
Our platform is designed to improve your response rate. Messages are surfaced immediately in your inbox with SLA countdowns, and AI auto-responses can answer common queries instantly, which positively impacts your marketplace metrics.
Yes. You can label, tag, and route messages by buyer type. B2B buyers can be assigned to dedicated agents or queues with different SLA rules and communication flows.
When a buyer opens a dispute on a marketplace, Nowdesk flags it in your inbox and initiates a structured workflow to collect evidence, draft responses, and track deadlines for submission within the marketplace's dispute window.
You can reach buyers who have opted in to messaging (e.g., via WhatsApp). Direct messaging on marketplace platforms is governed by each platform's policies. Our team can advise on compliant approaches for each channel.
Nowdesk scales from solo sellers to large seller operations. Pricing plans are available to suit different volumes, and the platform can grow with your business as order volumes increase.
Sell More. Stress Less.
Reply Faster.
Join thousands of marketplace sellers who use Nowdesk to achieve top-seller status through superior buyer communication.