Every Clearance Smooth, Every Client Confident
Customs clients flood your team with "Where's my shipment?" calls during clearance. Nowdesk automates status updates, collects documents via chat, and flags exceptions before they become delays — so your brokers focus on compliance, not inbox management.
Win More Importer & Exporter Clients
Convert enquiries into retainer clients with instant, accurate responses on your services, rates, and compliance capabilities.
- Instant HS code & duty rate enquiry handling
- Automated service & pricing explainers
- WeChat & WhatsApp for Chinese trade clients
- Lead qualification and broker consultation booking
Automate Clearance Comms & Doc Collection
Keep every client informed at every customs milestone and collect documents before they become bottlenecks.
- Automated clearance milestone notifications
- Document request flows via chat (commercial invoice, packing list, BoL)
- Exception alerts for holds, inspections, and duty queries
- AI answers for tariff, HS code, and compliance questions
Build Long-Term Importer Relationships
Clients who feel informed and supported renew retainers and refer others. Make every shipment a loyalty-building touchpoint.
- Post-clearance summaries & duty statements
- Regulatory change broadcast to affected clients
- NPS surveys after each clearance event
- Proactive duty drawback & refund reminders
Built for 📦 Logistics & Delivery · Customs Brokers
AI Clearance Status Bot
Instantly answers "Where is my shipment?" and "Has it cleared?" queries by integrating with your customs management system — no broker intervention needed.
Chat-Based Document Collection
Request commercial invoices, packing lists, certificates of origin, and BoLs via WhatsApp or WeChat. Clients upload directly in-chat; files sync to your CMS automatically.
Exception & Hold Alerts
When customs places a hold, requests additional information, or levies an unexpected duty, clients are notified instantly with context and next steps.
WeChat & WhatsApp for Trade Clients
Communicate with Chinese importers and exporters on the channels they actually use — WeChat for China-side contacts, WhatsApp for international clients.
Milestone Notifications
Automatic updates at every clearance stage: shipment arrived, entry filed, customs examination, duty assessed, released for delivery. Clients always know what's happening.
HS Code & Tariff AI
An AI assistant that answers common HS classification, duty rate, and free trade agreement queries — reducing the time brokers spend on routine client education calls.
Multilingual Support
English, Mandarin, Cantonese, and more. Serve importers and exporters from Greater China, Southeast Asia, and beyond without translation bottlenecks.
Regulatory Broadcast Messages
When tariff schedules change, new trade agreements come into effect, or new compliance requirements apply, broadcast targeted updates to affected clients in seconds.
Unified Inbox & Analytics
Every client interaction across all channels in one inbox. See response times, resolution rates, document turnaround, and which shipment types generate the most support volume.
Results That Speak for Themselves
"We cut our inbound status-call volume by 70% within six weeks. Clients now check clearance progress themselves via WhatsApp — our team focuses entirely on filings and compliance."
"Document collection used to take 2–3 days of chasing emails. Now clients upload directly to WhatsApp when prompted by our automated flow. Average collection time is under 4 hours."
"When the new tariff schedule came in, we broadcast a targeted message to every affected importer in 10 minutes. That kind of proactive comms is what retains clients for years."
Built for China-Linked Trade Routes
Common Questions
Yes. Nowdesk connects via API or webhook to popular CMS and TMS platforms so shipment status, entry numbers, and clearance milestones can be surfaced automatically in chat — no manual updates required from your brokers.
Absolutely. Nowdesk has native WeChat integration and supports Mandarin and Cantonese. You can run separate WeChat and WhatsApp channels from the same platform, so China-side and international clients both get a seamless experience.
When a new shipment is registered, Nowdesk can automatically message the importer or exporter requesting specific documents (commercial invoice, packing list, BoL, etc.) based on the entry type. Clients upload files directly in the chat window; documents are then attached to the relevant shipment record in your CMS.
Yes. Nowdesk is built for multi-client brokerage operations. Each client has an isolated conversation thread; shared inbox agents see all clients but conversations stay separate, with client-specific context and shipment history surfaced automatically.
In minutes. Filter your client list by commodity, trade route, or HS code range, compose your broadcast message, and send across WhatsApp, WeChat, email, or SMS simultaneously. Clients receive targeted, relevant updates — not generic blasts.
Nowdesk detects the hold event from your CMS and immediately sends a structured notification to the client with the reason (if available), the documents or actions required to resolve it, and an estimated timeline. This eliminates the frantic calls brokers typically receive when clients discover holds themselves.