Every Property Booked, Every Guest Impressed
Nowdesk helps holiday rental platforms and property managers automate guest communication, streamline self check-in, reduce damage disputes, and drive 5-star reviews — via WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat at scale across your entire portfolio.
Convert Enquiries and Build Direct Relationships
Respond to property enquiries instantly and begin building a direct guest relationship from the very first message — reducing platform dependency over time.
- Instant availability and pricing responses via WhatsApp and web chat
- Property-specific FAQ handling for each listing in your portfolio
- Special request and bespoke stay enquiry routing to human team
- Past guest re-engagement and return stay offer broadcasts
- Referral programme invitation flows for satisfied guests
Deliver a Seamless Arrival Experience
Automated pre-arrival flows ensure every guest arrives informed, prepared, and excited — while protecting your properties from disputes and damage claims.
- Check-in instruction and keypad code delivery via WhatsApp
- Pre-arrival property guide with Wi-Fi, appliances, and house rules
- Guest ID and damage deposit documentation collection flows
- Local recommendations, restaurant guides, and activity suggestions
- Mid-stay check-in messages to resolve issues before checkout
Turn Satisfied Guests Into Repeat Bookers
Post-stay automation collects reviews, resolves outstanding issues, and keeps your best guests booking directly with you instead of returning to the platform.
- Post-checkout satisfaction survey sent within 2 hours via WhatsApp
- Review request flows triggered for satisfied guests
- Return booking special rate offers for past guests
- Damage documentation and deposit release communication flows
- Property portfolio expansion announcements to past guest database
Built for Travel & Hospitality · Holiday Rental Platforms
Self Check-In Automation
Automated keypad codes, lockbox combinations, and check-in instructions delivered via WhatsApp at the right time — enabling seamless self check-in without requiring staff presence at every property.
Property Guide Delivery
Personalised property guides with Wi-Fi passwords, appliance instructions, house rules, and local recommendations sent to each guest before arrival — reducing in-stay queries significantly.
Damage Documentation Flows
Pre-stay photo documentation requests and post-checkout inspection communication delivered via WhatsApp — creating a clear audit trail that reduces disputes and protects deposits.
Review Generation at Scale
Post-stay review request flows achieve 3.9× higher response rates than platform email prompts — accelerating your listing rankings on Airbnb, Vrbo, and Booking.com simultaneously.
International Guest Support
Serve guests from China, Japan, Korea, and across Europe in their language via WhatsApp, WeChat, and LINE — without requiring multilingual property management staff.
Turnover Coordination Automation
Automated checkout reminder sequences and cleaning team coordination messages triggered by reservation data — streamlining back-to-back turnover management across your portfolio.
AI Guest FAQ Bot
Handle parking, pool access, bin collection, noise restrictions, and local emergency contacts automatically — 24/7 without requiring property manager involvement for every routine query.
Multi-Property Unified Inbox
Manage guest communications across your entire portfolio from one inbox — with property-level filtering so you always know which messages relate to which listing without context switching.
Portfolio Performance Analytics
Track review rates, response times, and guest satisfaction scores by property to identify which listings need attention and optimise communication strategy across your entire portfolio.
Results That Speak for Themselves
"Managing 40 properties, I used to be glued to my phone answering the same questions dozens of times a day. Nowdesk handles 74% of guest messages automatically — Wi-Fi passwords, parking instructions, bin days, emergency contacts. I check in once a day now."
"We started sending a pre-stay photo documentation request via WhatsApp before every check-in. Guests photograph the property on arrival and send it back via WhatsApp. Damage disputes dropped by more than half — and when disputes do happen, we have documented evidence."
"Airbnb and Vrbo send review request emails that most guests ignore. Our WhatsApp post-checkout message asking for feedback generates nearly 4× more responses. Better reviews lead to better search ranking, which leads to more bookings — the compounding effect is significant."
The Communication Platform
Built for Property Managers
Holiday rental management is operationally intense — back-to-back turnovers, round-the-clock guest queries, damage disputes, and review management all compete for your attention. Nowdesk automates the repetitive so you can focus on growing your portfolio.
- 24/7 Automated Guest Support AI handles the endless routine queries — check-in codes, Wi-Fi, parking, house rules — that consume hours of your day, around the clock without involving you.
- Dispute Protection Pre-stay documentation flows create a WhatsApp audit trail of property condition — dramatically reducing the damage disputes that damage your review score and profitability.
- Review Ranking Acceleration WhatsApp post-checkout review requests generate the consistent stream of 5-star reviews that compound your listing rankings across every platform you use.
- Portfolio-Level Visibility One inbox manages all guest communication across every listing — so nothing falls through the cracks as your portfolio grows.
Common Questions
Nowdesk integrates with major holiday rental PMS platforms via API — including Guesty, Hostaway, Lodgify, and others. Booking confirmations from Airbnb, Vrbo, and Booking.com trigger automated WhatsApp flows. Availability updates flow back to keep your calendars accurate across all platforms.
Yes. Nowdesk's multi-property inbox allows you to manage guest communications across your entire portfolio from one workspace. Messages are tagged by property so you can filter by listing, and automated flows are configured per-property — ensuring each guest receives instructions and guides specific to their rental.
Before check-in, Nowdesk sends a WhatsApp message asking guests to photograph the property and share any pre-existing damage via the chat before settling in. The photos are timestamped and stored in the conversation thread. After checkout, a similar flow documents the property's condition — creating a clear before/after record that protects both you and your guests in any dispute.
Yes. Nowdesk supports LINE, WeChat, Messenger, and web chat alongside WhatsApp. For guests who prefer LINE or WeChat (common in Asia), or those who use Messenger, all messages arrive in the same unified inbox. Your automated flows can be configured to work across all channels — ensuring no guest is left without support regardless of their messaging preference.
Nowdesk sends a WhatsApp message to each guest approximately 2 hours after checkout — thanking them for their stay and including a direct link to leave a review on Airbnb (or your preferred platform). WhatsApp's open rate and the timing — when guests are still emotionally engaged with their stay — produces significantly higher review completion rates than the platform's own email prompts.
Absolutely. Even a single-property host benefits from automated check-in instructions, pre-arrival property guides, and review request flows — saving hours per guest stay. Many single-property hosts find the review generation alone pays for the subscription by improving their ranking and occupancy rate. Pricing plans are available that suit hosts of all sizes.