Human Support
Empower your agents with AI-assisted tools — real-time translations, smart replies, and omni-channel inbox.
A Full Range of Features
That Save You Time
Manage all conversations in one shared workspace — with AI handling the heavy lifting so your agents can focus on what matters.
Real-Time AI Translations
Break every language barrier instantly. Agents read and reply in their own language while customers see perfect translations in theirs.
- Instant message translation
- 50+ language support
- Automatic language detection
- Translated saved replies
- Multilingual knowledge base articles
AI Smart Reply & Rewriting
AI suggests the best response in real time, auto-corrects spelling, and rewrites messages for tone — so every reply is polished and on-brand.
- Leading AI smart suggestions
- Automated spelling correction
- One-click message rewriting
- Tone adjustment (formal / friendly)
- AI-generated private note summaries
Omni-Channel Inbox
Every conversation from every channel lands in one unified inbox. No switching apps, no missed messages.
- WhatsApp、Messenger、Instagram
- Telegram、WeChat、LINE、Viber、Zalo
- Slack & SMS
- Email piping (IMAP/POP3)
- Live chat widget
- Collision detection (see who's typing)
Routing & Departments
Get every conversation to the right agent instantly. Flexible routing rules, department-based queues, and smart assignment keep your team efficient.
- Proportional or manual assignment
- Department-level routing
- Department-specific notifications
- Real-time queue with position display
- Wait-time estimates for customers
- Agent-selection by customer option
Message Editor & Saved Replies
A powerful composer with everything agents need to communicate clearly and quickly — with shortcuts that cut handle time in half.
- 3,000+ emoji library
- Markdown formatting support
- Voice messages
- File & image attachments
- Saved replies with keyboard shortcuts
- Chatbot-integrated quick responses
Knowledge Base
Build a self-service help centre that reduces ticket volume and empowers customers to find answers 24/7.
- Multilingual articles
- Dedicated public knowledge base page
- Embeddable search widget
- Article categories & tags
- Agent-accessible from conversation view
Notifications & Alerts
Never miss an incoming conversation. Eight notification types keep agents and admins fully informed, wherever they are.
- Email notifications
- Push & desktop notifications
- SMS alerts
- Flash notifications & sounds
- Unread message counters
- Admin-level access to all notifications
Reports & Agent Ratings
Measure everything that matters — conversation volume, response times, agent performance, and customer satisfaction.
- 15+ reporting metrics
- Conversations & agents dashboard
- Visitor & engagement analytics
- Agent rating & feedback collection
- Tickets management & reporting
- Exportable reports
Supercharge Your
Support Team Today!
- 7-Day Free Trial
- AI-Driven Features
- USDT Accepted
Empower Your Agents.
Delight Every Customer.
Start your 7-day free trial — full Business plan features, no credit card required.
7-day free trial · AI-Driven Features · USDT Accepted