Turn Every Shopper into a Loyal Fan
Nowdesk helps fashion brands deliver personalised style guidance, instant order support, and post-purchase care across WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat, and your website — at the pace fashion demands.
Capture Fashion Enthusiasts
Turn social media followers, ad clickers, and website visitors into engaged messaging subscribers who are ready to buy.
- Run seasonal campaign broadcasts on WhatsApp & Messenger
- Convert social media DMs into qualified leads automatically
- Capture email & phone via conversational opt-in flows
- Re-target abandoned visitors with personalised product nudges
- Launch new collection announcements to segmented audiences
Close the Sale — Every Time
Guide shoppers from consideration to checkout with instant style advice, size guidance, and cart recovery flows.
- AI chatbot recommends outfits based on style preferences
- Instant size guide lookups reduce returns before purchase
- Live agent escalation for high-value shoppers mid-browse
- Flash sale countdown messages with direct checkout links
- Abandoned cart recovery via WhatsApp within 30 minutes
Build Loyalty at Scale
Keep customers coming back with personalised post-purchase experiences, exclusive offers, and effortless returns.
- Automated order status & delivery notifications
- Post-purchase care check-ins to collect reviews
- Exclusive loyalty member offers via direct messaging
- Seamless returns & exchange handling in-chat
- VIP early-access campaigns for top-tier customers
Built for Fashion & Apparel
Style Assistant AI
AI-powered chatbot trained on your catalogue to recommend outfits, suggest pairings, and answer product questions 24/7.
Order Tracking Integration
Connect your OMS so customers get real-time shipping updates without ever leaving the chat window.
Campaign Broadcasts
Send targeted promotional messages for new arrivals, flash sales, and seasonal lookbooks to segmented customer lists.
Returns & Exchanges
Automate the returns workflow — customers initiate and track returns entirely in chat without calling support.
Omnichannel Inbox
Unify conversations from WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat into a single inbox for your team.
Revenue Analytics
Track which conversations drive purchases, measure agent performance, and optimise your messaging strategy with rich dashboards.
Loyalty Programme Support
Integrate with your loyalty platform to surface member tier, points balance, and exclusive offers right inside the conversation.
AI Chatbot Builder
Build no-code bots for FAQs, size guides, stock checks, and store locators. Launch in hours, not weeks.
Secure Payments in Chat
Let customers complete purchases and process refunds securely within the chat interface for a frictionless checkout.
Results That Speak for Themselves
"Nowdesk transformed how we handle WhatsApp enquiries. Our stylists can now assist dozens of shoppers simultaneously with AI doing the first-level triage."
"The abandoned cart recovery on WhatsApp alone paid for the entire platform subscription within the first month. The ROI is undeniable."
"Our Instagram DMs went from chaos to a structured support queue. Response times dropped from hours to under 3 minutes during peak season."
Built for the Way
Asia Shops Fashion
Fashion shoppers in Asia discover products on Instagram and TikTok, ask questions on WhatsApp, and expect instant responses. Nowdesk was built for exactly this behaviour — connecting discovery to purchase in a single conversation.
With native integrations for the channels fashion consumers actually use, and AI trained on your catalogue and brand voice, your team delivers a personalised experience at any scale.
- Style AI Trained on Your Catalogue Outfit recommendations, size guidance, and product pairings — personalised and on-brand
- Instagram & TikTok Native Integration DMs, story replies, and comment-to-chat flows managed in one inbox with full context
- Cart Recovery Flows Without Code WhatsApp cart abandonment recovery configured in minutes — not by engineers
- 40+ Language AI Serve global fashion customers in their native language — automatically
Common Questions
Yes. Nowdesk integrates natively with Shopify, WooCommerce, Magento, and other major e-commerce platforms. Order data, customer history, and product catalogue information can be surfaced directly within the agent workspace.
Absolutely. Our AI supports 40+ languages and can auto-detect a shopper's language to respond in kind. Ideal for brands selling across Europe, Asia, and the Americas simultaneously.
Nowdesk connects to your Instagram Business account via the official Meta API. All DMs, story replies, and comment-to-DM automations are routed into your shared team inbox in real time.
Yes. By integrating with your CRM or e-commerce platform, Nowdesk can personalise messages using order history, browsing behaviour, loyalty tier, and past interactions to create highly relevant conversations.
Fashion brands most commonly use WhatsApp for order updates and campaigns, Instagram DMs for discovery and style queries, website live chat for conversion support, and Messenger for retargeting. All managed in one inbox.
No hard limits on our end. Broadcast sizes are subject to channel provider limits (e.g., WhatsApp Business API limits based on your tier). Our team helps you scale your approved sender status to maximise campaign reach.
Ready to Dress Up Your
Customer Experience?
Join fashion brands worldwide that use Nowdesk to convert browsers into buyers and buyers into brand advocates.