First Attempt Delivered, Every Time
Nowdesk helps last-mile delivery operators slash failed delivery rates with proactive WhatsApp, Messenger, Instagram, Telegram, WeChat, LINE, Viber, Zalo, Slack, and web chat notifications, automate recipient communication at scale, and resolve exceptions before they become complaints — without growing your contact centre.
Prepare Recipients for Every Delivery Attempt
Proactive notifications that reach recipients before the driver arrives — maximising first-attempt success and eliminating the redelivery cycle that inflates your cost per parcel.
- Out-for-delivery WhatsApp notification with estimated time window
- Driver-approaching alert as vehicle nears the delivery address
- Safe place and delivery preference collection in advance
- Alternate delivery address redirect option via chat
- Collection point location sharing for recipient-preferred alternatives
Handle Exceptions Before They Escalate
Automated exception communication turns failed deliveries and delays from complaint triggers into manageable, resolved interactions — without contact centre involvement.
- Missed delivery notification with immediate redelivery scheduling flow
- Delay notification with updated ETA when routes are disrupted
- Address correction flows for undeliverable parcels
- Proof of delivery sharing via WhatsApp on completion
- Damage report intake and claim initiation flows
Satisfy Merchants and Build Delivery Partnerships
Consistent delivery performance data and proactive merchant communication build the long-term partnerships that sustain last-mile revenue.
- Daily delivery performance reports to merchant accounts via WhatsApp
- SLA exception alerts to merchant ops teams in real time
- Recipient satisfaction survey triggering post-delivery
- Merchant account review and capacity planning communications
- Seasonal volume surge planning notifications to key accounts
Built for Logistics & Delivery · Last-Mile Delivery
Out-for-Delivery Alerts
Automated WhatsApp notifications when a parcel is loaded onto a delivery vehicle — with estimated time windows that reduce failed attempts by keeping recipients prepared and at home.
Driver ETA Notifications
Proximity-triggered alerts as the driver approaches — giving recipients a final short window to prepare, reducing doorstep delays and improving driver efficiency per route.
Missed Delivery & Redelivery Flows
When a delivery attempt fails, automated WhatsApp flows immediately offer redelivery scheduling, safe place options, or collection point alternatives — reducing redelivery costs significantly.
AI Tracking Bot
Handle all "where is my parcel?" queries automatically via WhatsApp 24/7 — connecting to your routing system to provide real-time status without any contact centre involvement.
Delay & Exception Communication
Proactive delay notifications with revised ETAs sent before recipients call to complain — reducing inbound contact volume during route disruptions and weather events.
Merchant SLA Reporting
Automated delivery performance reports and real-time SLA exception alerts sent to merchant accounts via WhatsApp — maintaining transparency without account manager manual reporting.
Proof of Delivery Sharing
Automated proof of delivery — photo confirmation, signature, or location stamp — sent to recipients and senders via WhatsApp immediately on delivery completion.
Multilingual Recipient Support
Serve recipients in Chinese, Japanese, Thai, Vietnamese, and more — ensuring international recipients in diverse urban areas receive delivery communication in their native language.
Unified Operations Inbox
Manage all recipient exceptions, merchant communications, and support escalations from one workspace across WhatsApp, LINE, WeChat, and web chat.
Results That Speak for Themselves
"Adding proactive WhatsApp alerts — out-for-delivery notification in the morning, driver ETA alert 30 minutes before arrival — cut our failed first attempts by more than half. The redelivery cost savings alone more than paid for the platform within the first month."
"Our contact centre was handling 50,000 calls a month — 85% of which were tracking status queries. Nowdesk's AI handles those automatically via WhatsApp now. We redeployed most of our phone agents to exception handling and merchant account management, where they add real value."
"Address corrections and access issues used to require a phone call, a note to the driver, and a second attempt the next day. Via WhatsApp, recipients resolve most exceptions in a single conversation within minutes — same-day resolution has improved dramatically, which our merchant partners love."
Built for the Economics of
Last-Mile Delivery
Every failed delivery attempt adds direct cost and destroys recipient satisfaction. Nowdesk's proactive communication model attacks both problems simultaneously — reducing failed attempts while automating the support interactions that follow them.
- Cost Per Delivery Reduction Fewer failed attempts mean fewer redelivery cycles — directly reducing driver time, fuel cost, and the contact centre load that processes every failed delivery complaint.
- Real-Time Exception Resolution Address corrections, access instructions, and safe place arrangements resolved via WhatsApp in minutes — not overnight — keeping same-day delivery SLAs intact.
- Merchant SLA Transparency Automated delivery performance reports and real-time exception alerts build the merchant trust that secures long-term delivery contracts and volume commitments.
- Route-Level Analytics Track first-attempt rates, exception volumes, and recipient satisfaction by route, depot, and driver to identify operational improvement opportunities continuously.
Common Questions
Yes. Nowdesk integrates with last-mile routing and delivery management platforms via API and webhooks. Events in your system — parcel loaded, driver departed, delivery attempted, delivery completed — trigger automated WhatsApp messages to the recipient automatically, without any manual step.
Nowdesk operates on the WhatsApp Business API, which supports high-volume transactional messaging at scale. Delivery notifications are triggered programmatically per-shipment via our API, scaling seamlessly with your daily delivery volume — whether you're sending 10,000 or 10 million notifications per month.
When a failed delivery event is recorded in your system, Nowdesk immediately sends a WhatsApp message to the recipient explaining the attempt and offering options: schedule a redelivery for a specific time slot, provide a safe place instruction, redirect to a collection point, or arrange an alternative address. Recipients respond directly in WhatsApp and the instruction is routed back to your routing system.
Yes. Nowdesk can send automated daily delivery performance summaries to merchant WhatsApp contacts — including total deliveries, first-attempt success rates, and exception counts for their orders. SLA breaches can trigger immediate WhatsApp alerts to merchant operations teams, maintaining the transparency that protects long-term contracts.
Nowdesk supports multilingual delivery notifications configured per recipient — so Chinese-speaking recipients receive messages in Mandarin, Thai-speaking recipients in Thai, and so on, based on language preference data in your delivery records. AI responses to inbound queries also detect and match the recipient's language automatically.
Yes. Nowdesk's unified inbox handles both simultaneously with clear segmentation. B2C flows manage recipient notifications, tracking queries, and exception resolution. B2B flows manage merchant SLA reporting, account manager communications, and volume planning discussions — all from the same platform with appropriate access controls for each team.