All Nowdesk Features
Live chat, AI chatbots, inbox automation, and marketing tools — built for global teams.
Chatbot
Deploy AI-powered chatbots across every channel — they learn, adapt, and hand off seamlessly.
- A.I. Chatbots
- A.I. Human Takeover
- A.I. Multilingual Chatbots
- A.I. Q&A
- A.I. Chatbot Flows
- A.I. Speech Recognition
- A.I. Image and file analysis
- A.I. Chatbot Training on the Fly
- A.I. Chatbot Actions
- A.I. Chatbot Live Web Search
- A.I. Chatbot Integrations
- Automated Communication
- Easy Chatbot Setup
- Omni-Channel Chatbots
- Rich Messages
Omni-Channel
Manage all your messaging channels from a single, unified dashboard. No missed messages.
- Messenger
- Telegram
- LINE
- Viber
- Zalo
- Slack
- WooCommerce
- More ...
Support
Equip every agent with intelligent tools that make them faster, more accurate, and more consistent.
- A.I. Translations in Real-Time
- A.I. Smart Reply
- A.I. Manage Conversations
- A.I. Spelling Correction
- A.I. Smart Private Notes
- A.I. Message Rewriting
- A.I. Agent Ratings
- Knowledge Base Articles
- Message Editor
- Saved Replies
- Departments
- Notifications
- Queue
- Routing and Agent Assignment
- Email Piping
- Direct Message
- Reports
- Tickets
- Offline Message
Users
Comprehensive user profiles, smart segmentation, and AI language detection for personalised interactions.
- Registration and Login
- Manage Users and Agents
- Find, Sort and Filter
- Get to Know Your Customers
- AI Language detection
Marketing
Go beyond reactive support — proactively engage every visitor with targeted messages and conversion tools.
- Popup Message
- Welcome Message
- Follow Up Message
- Subscribe Message
- Newsletter Subscription
- Automations and Triggers
- Multi-Users Direct Message
- WooCommerce
- Chat Bot
- Social Share
- Pro-active Chat
- Rich Messages
- Booking system
Multi-Brand
Manage multiple brands, websites, or client accounts from a single platform — each fully isolated with its own identity and team.
- Included workspaces: 1 (Pro) · 3 (Business) · 8 (Enterprise) — extra workspaces $20/month each
- Multiple brand workspaces in one account
- Per-brand chat widget with custom branding
- Independent chatbot flows per brand
- Dedicated agent teams and departments
- Separate knowledge bases per brand
- Independent channel connections
- Centralized admin and billing control
- Brand-level reports and analytics
- White-label support per brand
Session Replay
Watch exactly how visitors navigate your site before and during a conversation — so agents have full context before saying a word.
- Full-page visitor session recording
- Mouse movement, clicks, and scroll tracking
- Replay linked to each chat conversation
- Timeline scrubbing and playback controls
- Filter replays by page, channel, or duration
- Identify friction points and drop-off spots
- Privacy-safe: sensitive inputs masked automatically
- Accessible directly from the agent inbox
Co-Browsing
Let agents join a customer's browser session in real time — guide, highlight, and resolve issues without a separate screen-share tool.
- Agent-initiated from any active conversation
- Zero-install, plugin-free for customers
- Click, scroll, and highlight on behalf of users
- Secure, end-to-end encrypted session
- Works across all major browsers
- Ideal for onboarding and checkout flows
- Simultaneous voice or chat during session
- Session audit log for compliance
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