Two Decades of Building
Smarter Customer Connections
Nowdesk Inc. was born in Zurich with a singular mission — to help global businesses communicate naturally and effectively across every language, culture, and channel.
From Zurich to the
World's Inboxes
Nowdesk Inc. was incorporated in Zurich, Switzerland in 2004, at a time when the internet was reshaping how businesses reached their customers. Our founders — a team of software engineers and multilingual communication specialists — saw a gap: Western businesses were ill-equipped to engage with the rapidly growing Asian digital consumer base, and Asian businesses lacked the tools to go global with confidence.
We spent our first decade building deep integrations with messaging platforms that matter in Asia — WeChat, LINE, Zalo, Viber — long before "omni-channel" became a buzzword. Our Swiss roots gave us a natural instinct for precision, privacy, and reliability; values that remain foundational to every product decision we make.
When AI transformed the industry in the 2020s, Nowdesk was ready. We embedded leading AI models directly into our platform, turning our decades of multilingual conversation data into a powerful training advantage. Today, Nowdesk serves e-commerce brands, financial institutions, logistics companies, and SaaS businesses across six continents.
- 2004Founded in Zurich, SwitzerlandNowdesk Inc. incorporated. Early focus on bridging Western businesses with Chinese digital channels.
- 2008First 500 enterprise clientsExpanded across Southeast Asia. Launched native WeChat and LINE integrations ahead of the market.
- 2013Global omni-channel platform launchedUnified inbox supporting 6 messaging channels. Teams across EMEA and APAC adopted the platform.
- 2018AI chatbot engine introducedFirst-generation rule-based bots deployed. Automated 20% of tier-1 support queries on day one.
- 2022Leading AI model integrationLaunched AI-powered Q&A chatbots trained on customer knowledge bases. Resolution rates tripled.
- 202460,000 businesses worldwideCelebrating 20 years. Nowdesk serves clients across 60+ countries in 50+ languages.
Built on Principles,
Proven by Results
Twenty years in business teaches you what matters. These are the values that guide every product decision, every customer interaction, and every line of code we ship.
Swiss Privacy Standards
Data privacy is not a feature — it is a foundation. Headquartered in Switzerland, we operate under some of the world's strictest privacy regulations. Your data and your customers' data are never sold, never shared, and always encrypted.
Cross-Cultural Intelligence
We have spent 20 years studying how people communicate across cultures. Our platform does not simply translate — it localises tone, context, and etiquette so your brand resonates as authentically in Tokyo or Shenzhen as it does in London or New York.
Relentless Reliability
Customer support never sleeps and neither does our infrastructure. With a 99.9% uptime SLA for enterprise clients, redundant data centres across three continents, and 24/7 monitoring, we are the platform you can build your business on.
Partnership Over Vendor
We measure our success by our clients' growth. Every enterprise account receives a dedicated success manager, quarterly strategy reviews, and direct access to our product team. When your business scales, our platform scales with it.
AI With Human Judgement
We believe AI works best as a force-multiplier for human teams — not a replacement for empathy. Our platform is designed to automate the routine, escalate the complex, and always keep your agents in control of the conversation.
Precision Engineering
Swiss precision is in our DNA. We ship fewer features more thoughtfully. Every integration is tested against real-world channel behaviours. Every UI decision is validated with actual support agents. Quality over quantity, always.
Local Expertise,
Worldwide Presence
From our headquarters in Zurich, we support clients across every major region — with on-the-ground teams who understand local markets, regulations, and communication culture.
Europe & HQ
Zurich headquarters. Serving EMEA clients with GDPR-compliant infrastructure across Frankfurt and Amsterdam data centres.
Greater China
Deep WeChat, Weibo, and Taobao integrations. Local support teams in Shanghai and Hong Kong servicing mainland and regional brands.
Southeast Asia
Native LINE, Zalo, and Viber support for Thailand, Vietnam, Indonesia, and the Philippines. APAC ops hub in Singapore.
Americas
Supporting US, Canadian, and Latin American businesses expanding into Asian markets. AWS US-East infrastructure for low-latency operations.
The Team Behind
Nowdesk
Two decades of experience across enterprise software, AI research, multilingual communication, and global go-to-market — united by one mission.
Marcus Keller
Co-founder. 20+ years in enterprise SaaS. Previously led APAC partnerships at a Fortune 500 telecoms firm. MBA from University of St. Gallen.
Sophie Lau
Bilingual in Cantonese and English. 15 years designing communication products for Asian markets. Previously at WeChat Open Platform and Tencent Cloud.
Daniel Vogel
AI infrastructure specialist. PhD in Computational Linguistics from ETH Zurich. Led the integration of leading AI models into the Nowdesk core platform.
Riya Nair
Scaled the customer success function from 3 to 60+ globally. Expert in enterprise onboarding and cross-regional account management across APAC and EMEA.
Ready to Work With
20 Years of Expertise?
Join thousands of businesses that trust Nowdesk Inc. to power their customer communications — across every channel, in every language.
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